Citi - Customer Service, On-site work

Join Citibank's team in Chennai as a Customer Support Analyst for ATM Services. You will monitor ATMs, manage tickets end-to-end, and collaborate with global tech teams and vendors. This role requires excellent English communication, shift flexibility, and strong problem-solving skills in a fast-...

Lead and optimize a high-performing chat customer service team in Chennai. Drive key digital KPIs, mentor agents, and implement strategic initiatives. Requires 10+ years in operations, 6+ in leadership, and expertise in chat/AI systems.

Lead a customer service team in Pune, ensuring seamless digital operations and chat support. This senior supervisory role requires 8+ years' experience, including 3+ in people management. You will drive KPIs, coach agents, and leverage AI/chatbot technologies within a global banking environment.

Join Citi in Chennai as a Customer Service Analyst 2. This entry-level role focuses on resolving client inquiries, building relationships, and ensuring high-quality service. Utilize your analytical and risk management skills to address issues and support key teams. A bachelor's degree or equivale...

Lead client resolution and support as a Customer Service Lead Analyst in Tampa. This senior role requires 6-10 years in payment operations, fraud mitigation, and risk analysis. You will manage processes, improve efficiencies, and balance fraud risk with customer experience. We offer comprehensive...

Join Citi in Hermosillo as a Service Representative. This entry-level role requires 2-4 years of customer service experience and proficiency in Microsoft Office. You will resolve client inquiries across multiple platforms, utilizing strong communication and technical data entry skills. Provide ex...

Join Citi in Almaty as a Customer Service Analyst. This entry-level role requires fluency in Russian and Kazakh to resolve client inquiries and build relationships. You will apply your analytical and risk management skills to ensure high-quality service. A university degree or equivalent experien...

Join Citi in Mumbai as a Customer Service Analyst. This entry-level role focuses on resolving client inquiries, building relationships, and ensuring high-quality service. Utilize your analytical skills and bachelor's degree to manage risk and drive compliance. Ideal for customer service professio...

Join our team in Naha, Okinawa as an entry-level Customer Service Analyst. You will be the key contact for clients, using your analytical and risk management skills to resolve inquiries. This role requires excellent communication and a commitment to high-quality service to build strong client rel...