Capital on Tap - United Kingdom, Cardiff

Join our Cardiff team as a Disputes/Chargeback Officer. You will manage the full dispute lifecycle, ensuring thorough investigations and compliance with Visa rules and FCA regulations. We seek a self-starter with 1+ years of payments industry experience. Enjoy benefits like private healthcare, an...

Join Capital on Tap in Cardiff as a Customer Support Officer. Be the key contact for business owners, solving complex queries via phone, email, and chat. We seek 2+ years' customer service experience, strong communication, and a proactive approach. Enjoy private healthcare, a generous pension, an...

Join our vibrant Cardiff team as a Talent Partner for Customer Operations. Own the full recruitment lifecycle, using creative sourcing and data-driven strategies to attract top talent. We offer private healthcare, an annual wellbeing budget, and fantastic anniversary rewards. Bring your in-house ...

Shape the customer experience narrative as a Customer Insights Manager in Cardiff. Lead executive reporting, CX strategy, and root cause analysis using QA, NPS, and journey mapping. A role for a data storyteller with leadership skills, ideally within FCA regulation. Benefits include private healt...

Lead our UK and US Financial Crime and Fraud Operations from Cardiff. This senior role requires a seasoned leader to manage high-performing teams, implement robust risk controls, and ensure regulatory compliance. Drive operational excellence in a fast-paced fintech environment, leveraging technol...

Join a growing fintech as a Financial Crime Training Specialist in Cardiff or Manchester. You will design and deliver key training, focusing on AML, KYC/KYB, and Enhanced Due Diligence (EDD). Your role is crucial for building a robust Training & Competency framework to upskill our 1st Line Defenc...

Join a growing fintech as a Financial Crime Training Specialist in Manchester or Cardiff. You will design and deliver training for 1st Line teams, focusing on AML, KYC/KYB, and Enhanced Due Diligence (EDD). Your role is key to embedding a robust Training & Competency framework, upskilling staff o...

Join Capital on Tap in Cardiff as a Financial Vulnerability Specialist. Provide empathetic, specialist support to vulnerable customers in arrears, conducting assessments and managing complex cases. Essential requirements include collections experience and strong telephony skills. Enjoy benefits l...

Lead a high-performing customer support team in Cardiff, driving exceptional service and agent development. Essential contact centre experience, ideally within Financial Services, and a proven coaching track record. Enjoy extensive benefits including private healthcare, a generous pension, and an...

Join Capital on Tap in Cardiff as a Customer Support Officer. Be the key contact for business owners, solving complex queries via phone, email, and chat. We seek 2+ years' customer service experience, ideally in finance, with strong communication skills. Enjoy extensive benefits like private heal...

Join our team as a CRM Communications Officer in Cardiff. This hybrid role blends creative storytelling with data-driven marketing using Customer.io. You'll build targeted campaigns, analyze customer data, and optimize communications. Enjoy benefits like private healthcare, a learning budget, and...

Join our team as a CRM Communications Analyst in Cardiff. This hybrid role blends creative storytelling with data-driven marketing using Customer.io. You'll build targeted campaigns, analyze customer data, and optimize communications. Enjoy benefits like private healthcare, a learning budget, and...