Capital on Tap - Customer Service

Join Capital on Tap in Cardiff as a Customer Support Officer. Be the key contact for business owners, solving complex queries via phone, email, and chat. We seek 2+ years' customer service experience, strong communication, and a proactive approach. Enjoy private healthcare, a generous pension, an...

Shape the customer experience narrative as a Customer Insights Manager in Cardiff. Lead executive reporting, CX strategy, and root cause analysis using QA, NPS, and journey mapping. A role for a data storyteller with leadership skills, ideally within FCA regulation. Benefits include private healt...

Join our Manchester team as a Specialist Support Officer for Vulnerable Customers. Provide empathetic, telephony-based support and conduct assessments for customers in arrears. Essential collections experience and strong case management skills are required. Enjoy benefits like private healthcare,...

Lead a high-performing customer support team in Cardiff, driving exceptional service and agent development. Essential contact centre experience, ideally within Financial Services, and a proven coaching track record. Enjoy extensive benefits including private healthcare, a generous pension, and an...

Join Capital on Tap in Cardiff as a Customer Support Officer. Be the key contact for business owners, solving complex queries via phone, email, and chat. We seek 2+ years' customer service experience, ideally in finance, with strong communication skills. Enjoy extensive benefits like private heal...

Lead a dedicated midnight shift team in Cardiff, delivering exceptional customer support for US clients. We seek an experienced contact centre leader with a passion for coaching, data analysis, and driving team performance. Enjoy extensive benefits including private healthcare, a generous pension...

Lead our frontline team's performance as a Customer Success Manager in Cardiff. You will design L&D strategies, oversee onboarding, and deliver real-time coaching to enhance customer interactions. This role requires proven experience in contact centre training, instructional design, and performan...