British Airways - Customer Service

Lead transformation and continuous improvement initiatives to enhance customer experience at British Airways. This London-based role requires expertise in change management, data analytics, and cross-functional leadership. You will drive a product-led, multichannel strategy while enjoying travel ...

Lead the design of impactful, insight-driven customer experiences in London. You will translate CX strategy into scalable journeys, leveraging AI and data. This role requires expertise in service design, journey mapping, and influencing cross-functional teams to embed customer-centricity.

Join our Customer Care team as a Knowledge & Process Executive in Newcastle or Manchester. You will design and maintain our knowledge bases and process library, using AI-driven analytics to improve content and efficiency. Your role ensures accurate, accessible information for agents and AI tools,...