Brightspeed - United States, Charlotte, Customer Service

Join Brightspeed as a Customer Service Technician in Charlottesville. You will install, maintain, and troubleshoot high-speed internet, video, and voice networks. This hands-on role requires a valid driver's license, physical ability for outdoor work, and completion of technical training. We offe...

Join Brightspeed as a Customer Care Manager in Charlotte. Lead support for strategic, large-revenue telecom accounts, serving as the primary technical and operational escalation point. We seek a telecom expert with 10+ years' experience managing enterprise clients, TDM/IP services, and cross-func...

Join Brightspeed as a Customer Service Technician in Charlottesville. You will install, maintain, and troubleshoot high-speed internet, video, and voice networks. This hands-on role requires a valid driver's license, physical ability for outdoor work, and completion of technical training. We offe...

Join Brightspeed as a Customer Service Technician in Charlottesville. You will install and maintain high-speed internet, video, and voice networks, performing both indoor and outdoor repairs. This role requires a valid driver's license, physical ability for demanding tasks, and successful complet...

Lead our customer advocacy as Director of Customer Success in Charlotte. You will own the complaint and executive escalation strategy, driving systemic improvements. This role requires 8+ years in CX, leadership in escalations, and strong cross-functional influence. We offer competitive benefits ...

Join Brightspeed as a Dispatch Specialist I in Charlotte. You will monitor technician workflow, reassign tasks, and ensure accurate order processing. This role requires strong communication, PC skills, and 2+ years of related experience. We offer competitive benefits including insurance, 401K mat...