Block - Customer Service

Lead escalations and complaints strategy for Square & Afterpay in Australia. This senior role requires deep expertise in financial services compliance, process optimization, and team leadership. Drive resolution excellence and regulatory adherence while enjoying remote work and comprehensive bene...

Join our team as a fully remote Disputes Resolution Specialist based in the UK. You will be the key contact for escalated FOS complaints, ensuring FCA DISP compliance and timely resolutions. We seek an expert in FOS guidelines, conflict resolution, and detailed report writing. Enjoy benefits like...

Lead global Merchant Support teams for a leading fintech in this senior remote role based in Melbourne. You will manage service delivery, drive process improvements, and mentor leaders across multiple regions. The role requires 5+ years of contact center leadership, change management expertise, a...

Lead our Customer Success team in Tokyo, Japan, providing best-in-class support to Square sellers. You will manage a large team, optimize all support channels, and drive strategic priorities. This remote role requires bilingual English/Japanese skills and experience scaling support operations. We...

Join Afterpay's mission in Melbourne as a Dispute Resolution Specialist. Utilize your proven experience in complaints handling, conflict resolution, and preparing detailed EDR/IDR responses for bodies like AFCA. This remote role offers medical insurance, flexible time off, and a chance to power a...