Aura - Customer Service, Remote work

Lead a remote customer care team from the San Antonio area. This supervisory role requires 2-3 years of call center experience, expertise in driving team metrics, and handling complex customer escalations. We offer competitive pay, comprehensive benefits, and a supportive, performance-driven envi...

Join Aura as a Workforce Management Scheduling Analyst, optimizing 24/7 multi-channel support operations. You will create and manage agent schedules for voice, chat, email, and outbound channels using Verint WFM. Ensure service level targets are met while balancing employee experience. This US-ba...