Ann Taylor - United States, Customer Service

Seeking a BPO Relationship Manager to oversee third-party contact center performance for KnitWell Group brands. You will manage KPIs, CSAT, and quality metrics while fostering strong partnerships. This US-based role requires 5+ years of experience, brand advocacy skills, and expertise in contact ...

Join our team as a Knowledge & Communications Specialist, supporting our Contact Center operations. You will develop knowledge management strategies, curate a centralized knowledge base, and craft engaging internal communications. This role requires excellent writing skills, 2+ years of relevant ...