Airbnb - United States, Customer Service, Remote work

Lead strategic optimization and operationalization for Airbnb's global customer service delivery. This individual contributor role requires 10+ years of contact center experience, translating strategy into action through influence. Drive excellence in processes, tools, and performance culture fro...

Lead our Service Recovery team in managing high-pressure, time-critical escalations with empathy and precision. You will coach and develop specialists while shaping our AirCover escalation strategy. This role requires proven crisis management experience and strong stakeholder influence. Based in ...

Lead a regional team providing critical, trauma-informed support to the Airbnb community. This role requires 8+ years of ops experience, including 5+ years managing staff and complex crisis cases. You will drive performance through coaching, data analysis, and strategic escalation management. Thi...