Airbnb - Japan, Customer Service

Lead a high-stakes Service Recovery team in Tokyo, Singapore, or Seoul. You will manage sensitive, time-critical escalations, ensuring rigorous and empathetic support. This role requires proven crisis management experience and strong leadership to develop a top-tier team.

Join Airbnb's Claims Experience team in Japan as a Specialist. You will handle complex insurance claims, focusing on fraud detection and personalized, premium user support. The role requires 5+ years in fintech/customer experience and expertise in property damage claims. Drive operational success...