Airbnb - India, Gurugram, Customer Service

Join Airbnb in Gurugram as an Executive Escalations Senior Associate, resolving high-stakes customer issues with empathy and authority. Leverage 5+ years in risk management or premium service sectors to redefine expectations and mitigate risks. Enjoy benefits including bonuses, equity programs, a...

Airbnb seeks a Safety Specialist in Gurugram, India, to handle complex cases with the highest service level. You’ll leverage 4+ years of Trust & Safety or customer service experience in a contact center, managing sensitive communications across livechat and social platforms. This role offers equi...

Senior AirCover Specialist sought by Airbnb in Gurugram, India. Resolve complex property, liability, and brand-risk claims with fairness and policy-driven precision. Requires 1-3 years claims/dispute resolution experience, English proficiency, and strong customer service skills. Enjoy benefits in...

Airbnb seeks a Safety Specialist in Gurugram, India, to handle complex cases with the highest service level. You’ll leverage 3+ years of experience in Trust & Safety, customer service, or mediation within a contact center environment. This role requires weekend, holiday, and evening shift flexibi...

Join Airbnb's dynamic Experiences team as a Senior Operations Specialist in Gurugram. You will ensure global quality and safety by reviewing host submissions and applying policy guidelines. The role requires sharp attention to detail, fluency in English, and the ability to thrive in a fast-paced,...