Airbnb - India, Customer Service, On-site work

Join Airbnb in Gurugram as an Executive Escalations Senior Associate, resolving high-stakes customer issues with empathy and authority. Leverage 5+ years in risk management or premium service sectors to redefine expectations and mitigate risks. Enjoy benefits including bonuses, equity programs, a...

Airbnb seeks a Safety Specialist in Gurugram, India, to handle complex cases with the highest service level. You’ll leverage 4+ years of Trust & Safety or customer service experience in a contact center, managing sensitive communications across livechat and social platforms. This role offers equi...

Senior AirCover Specialist sought by Airbnb in Gurugram, India. Resolve complex property, liability, and brand-risk claims with fairness and policy-driven precision. Requires 1-3 years claims/dispute resolution experience, English proficiency, and strong customer service skills. Enjoy benefits in...

Airbnb seeks a Safety Specialist in Gurugram, India, to handle complex cases with the highest service level. You’ll leverage 3+ years of experience in Trust & Safety, customer service, or mediation within a contact center environment. This role requires weekend, holiday, and evening shift flexibi...