Airbnb - Canada, Customer Service

Lead strategic optimization and operationalization for Airbnb's global customer service delivery. This individual contributor role requires 10+ years of contact center experience, translating strategy into action through influence and data. Based in Canada, you will enhance frontline performance ...

Lead our Service Recovery team in Canada, managing high-pressure escalations with empathy and precision. You will coach specialists, shape strategy, and ensure top-tier support during critical incidents. This role offers equity, travel credits, and a bonus for a proven leader in crisis management.

Lead partner performance and service excellence for Airbnb's global community in this Canada-based role. We seek an analytical operations expert with 10+ years in BPO/partner management. You will drive measurable results, optimize outsourcing processes, and ensure high-quality support. This full-...

Join Airbnb's Claims Experience team in Canada as a Specialist. Utilize your 5+ years in fintech/customer experience and bilingual French/English skills to resolve complex insurance claims. Deliver premium, personalized support while ensuring fraud detection and policy adherence. This role includ...