Airbnb - Customer Service, Remote work

Airbnb seeks a Manager, Safety Support in Canada to lead a high-performing team delivering exceptional customer service. This role requires 8+ years of experience, including 5+ years managing large teams, crisis management, and data-driven performance coaching. You will oversee complex, sensitive...

Airbnb seeks a Manager, Premium Support to lead a high-performing team in British Columbia, Canada. This role requires 8+ years of customer service experience, including 5 years managing staff and driving performance improvements. You will oversee complex case resolution, provide behavior-based c...

Lead our Service Recovery team in managing high-pressure, time-critical escalations with empathy and precision. You will coach and develop specialists while shaping our AirCover escalation strategy. This role requires proven crisis management experience and strong stakeholder influence. Based in ...