AFCA - Australia, Sydney, Hybrid work

Join AFCA as a Dispute Resolution Specialist, Scams in Sydney. Use your investigative and trauma-informed skills to resolve complex scam complaints fairly. Flexible work and meaningful benefits await.

Lead the new Dispute Resolution function for the Australian Scams Ombudsman at AFCA in Sydney. Senior leadership role shaping strategy, teams and trauma-informed scam complaint resolution.

Lead a team of dispute resolution professionals at AFCA's new Australian Scams Ombudsman initiative in Sydney. Coach staff, oversee complex complaint outcomes and champion trauma-informed, fair resolutions.

Join AFCA as an Assessment Specialist, Scams in Sydney. Triage complex complaints, identify scam methods and support distressed customers with empathy. Strong analytical skills and sound judgement required.

Join AFCA as a Customer Service Officer in Sydney, resolving complaints and managing challenging calls with empathy. Strong communication, computer literacy and adaptability required.

Lead insurance dispute resolution at AFCA in Sydney. Seeking a strategic Senior Ombudsman with significant general insurance experience, strong leadership and analytical skills. Shape fair outcomes and grow teams in a flexible, people-first culture.

Join AFCA as an Ombudsman in Insurance, Sydney. Resolve complex complaints, coach adjudicators, and engage stakeholders. Legal qualifications preferred. Enjoy flexible work and inclusive culture.

Lead information security for Australia's first scams dispute resolution framework at AFCA in Sydney. Assess controls, drive uplift roadmaps and strengthen data governance across a world-first program.

Join AFCA as an Ombudsman in Insurance, resolving complex complaints that matter. Bring strong analytical skills, resilience and a commitment to fairness. Sydney-based role with flexible work and award-winning culture.

Lead insurance dispute resolution at AFCA in Sydney. Seeking a strategic Senior Ombudsman with significant general insurance experience, strong leadership and analytical skills. Enjoy flexible work and a people-first culture.

Lead AFCA's Investments and Advice complaint stream as Senior Ombudsman in Sydney. Bring legal expertise, strong analytical skills and stakeholder influence to mentor decision-makers and drive fair, consistent outcomes.

Lead a team resolving complex banking and finance disputes at AFCA in Sydney. Requires extensive legal experience, strong leadership skills and strategic judgment. Shape industry standards and champion fairness for Australians.