360 Resourcing Solutions - India, IT - Administration

Lead and transform our 24/7/365 IT Service Desk supporting global retail operations. This Vadodara-based role requires extensive ITIL and people management experience to mature processes and lead teams in India and the UK. You will build new support functions, ensure exceptional service delivery,...

Step into a leadership role as Deputy Team Lead for the L1 Service Desk in Vadodara. You will support the Team Lead, manage analysts, and drive service improvements against KPIs/SLAs. This role is ideal for an experienced IT support professional with supervisory skills, seeking progression. Excel...

Join our team in Vadodara as a Subject Matter Expert for Level 2 Support. You will lead client transitions, mentor teams, and drive ITIL-based best practices. This role requires deep technical skills in Windows, SQL, and log analysis on a rotational shift schedule. Bring your expertise in problem...

Lead a 24/7 Helpdesk team in Vadodara, ensuring high-quality service delivery against key KPIs. You will manage escalations, coach advisors, and drive continuous improvement. Requires 2-4 years of support experience, prior team leadership, and strong expertise in ITIL and workload management.

Join our Service Delivery team in Vadodara as an Incident Management Analyst. You will manage the end-to-end incident lifecycle, ensuring SLA compliance and driving resolution for high-severity issues. The role requires strong ITIL process knowledge, matrix management skills, and excellent commun...

Lead our 24/7/365 Service Desk operations from Vadodara, managing teams in India and the UK. You will build a new desktop support team and enhance service delivery for retail and B2C systems. Ideal candidates have extensive ITIL-based management experience and a drive to mature service functions....

Join our global Service Desk team in Vadodara as a Support Analyst. Deliver exceptional technical and application support, resolving customer issues on the first call. This role requires fluent English, superb communication skills, and a strong customer service mindset within a high-volume enviro...