Worker's Compensation PIAWE Lead Jobs | DXC Technology (Macquarie Park)

Jobbeschreibung

Why join DXC Technology... DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day... The National PIAWE Team Leader is responsible for leading a dedicated team of PIAWE specialists. This role focuses on day-to-day leadership, oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork... The National PIAWE Team Leader is responsible for leading the PIAWE program ensuring the accurate calculation of Pre-Injury Average Weekly Earnings (PIAWE) to support weekly compensation payments for injured team members across Australia. This involves detailed analysis of pre-injury earnings and ensuring all assessments comply with relevant state legislation, regulations and guidelines.

Verantwortlichkeiten

Lead and manage a team, ensuring high performance and continuous development
Coach and mentor team members to improve skills, knowledge, and outcomes
Deliver ongoing training and development initiatives to build team capability
Understand all self-insurance and business requirements for effective case management and PIAWE calculations
Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements
Oversee the end-to-end processing of PIAWE, ensuring compliance with regulations and company policies
Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service
Provide guidance and support to Case Managers in managing challenging stakeholder interactions relating to weekly and ongoing entitlements
Support team members in handling difficult communications while maintaining service excellence
Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies
Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team
Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies
Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability
Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development
Promote collaboration, accountability, and ongoing improvement within the team by providing coaching, feedback, and support that enhances both individual and team performance

Anforderungen

Territory or relevant qualification in a health or related field (highly desirable)
Demonstrated experience leading teams within self-insured workers' compensation schemes or similar environments
Proven expertise in managing workers' compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies
Proven experience in calculating PIAWE in different jurisdictions
Excellent problem-solving, negotiation, and decision-making abilities
Ability to adapt quickly and effectively to change in a complex, fast-paced environment
Strong knowledge of medical and paramedical terminology and injury treatment processes
Analytical Skills: Ability to assess complex information and make informed decisions
Attention to Detail: Strong organisational skills with a focus on accuracy
Problem-solving: Ability to identify issues and implement effective solutions in a timely manner
Empathy: Understanding the challenges injured workers face and providing compassionate support

Was wir biete

Extensive resources to support your onboarding and continual development including DXC University
We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
novated leasing
discounted health insurance
paid parental leave

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Worker's Compensation PIAWE Lead

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Worker's Compensation PIAWE Lead

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