Third Line Citrix Engineer Jobs | DXC Technology (Preston)

Third Line Citrix Engineer

DXC Technology

Standort:
United Kingdom , Preston

Kategorie:
IT-Administration

Vertragstyp:
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Jobbeschreibung:

We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base.

Verantwortlichkeiten:

Provide Third-Line Technical Support for incident escalations & problem record progression
Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler
Lead the diagnosis and resolution of complex technical issues across Citrix platforms
Manage and optimise Citrix policies, profiles, and user experience
Collaborate with architecture and engineering teams to design and implement Citrix solutions
Support patching, upgrades, and migrations of Citrix components
Both proactive and reactive problem record progression and root cause analysis
Pro-active approach towards defect management resolutions as part of technical assurance activities
Confidence in working with internal and cross capability teams alongside account and customer engagement
Maintain a high degree of customer service for all support queries and adhere to all service management principles

Anforderungen:

Proven experience within a Third Line Support role
Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM)
Experience with Windows Server, Active Directory, Group Policy, and FSLogix
Strong understanding of ITIL processes and enterprise support models
Operations – VMWare, HyperV, XenServer, Invanti
Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11
2+ Years experience working within a third line support environment

Wünschenswert:

Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt)
Analytics, specifically Systrack / Nexthink (Non Essential – training provided)
Citrix Certified Expert – Virtualisation (CCE-V) or equivalent
Microsoft certifications (e.g., MCSA, MCSE)
Exposure to cloud platforms (Azure, AWS) and hybrid environments

Was wir biete:

Competitive compensation
Pension scheme
DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
Perks at Work (discounts on technology, groceries, travel and more)
DXC incentives (recognition tools, employee lunches, regular social events etc)