Technical Support Team Lead Jobs | AMCS Group (Sydney)

Customer Support Technical Team Lead

Der Customer Support Technical Team Lead ist dafür verantwortlich, ein Team von ...

Standort

Ireland , Limerick

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AMCS Group

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Anforderungen

Teamleitung & Management
Kundensupport und technische Expertise
Operative Exzellenz
Kommunikation & Zusammenarbeit
Technische Fähigkeiten: Starke Fehlerbehebungs- und Problemlösungsfähigkeiten
Kompetenz im Umgang mit Kundensupport-Software, Ticketing-Systemen
Vertrautheit mit CRM-Tools, Wissensmanagementsystemen und Remote-Support-Tools
Soft Skills: Ausgezeichnete Führungs- und Teammanagementfähigkeiten
Starke Kommunikationsfähigkeiten, sowohl verbal als auch schriftlich
Fähigkeit, mit hochbelasteten Situationen professionell umzugehen

Verantwortlichkeiten

Leiten, motivieren und coachen Sie ein Team technischer Support-Mitarbeiter an vorderster Front, um individuelle und Teamleistungsziele zu erreichen
Überwachung des täglichen Betriebs, um die Einhaltung von Service Level Agreements (SLAs) und Qualitätsstandards sicherzustellen
Führen Sie regelmäßige Teammeetings durch, führen Sie Leistungsbeurteilungen durch und geben Sie konstruktives Feedback an die Teammitglieder
Fördern Sie Schulungs- und Entwicklungsprogramme, um die technischen und Soft Skills der Teammitglieder zu verbessern
Unterstützung bei der Einstellung und Einarbeitung neuer Teammitglieder
Dienen Sie als erster Eskalationspunkt für komplexe technische Probleme, die Frontagenten nicht lösen können
Bieten Sie Kunden und Teammitgliedern praxisnahen Support und Fehlerbehebung an
Pflegen Sie fundierte Kenntnisse über Unternehmensprodukte, Dienstleistungen und Technologien, um das Support-Team effektiv zu führen
Arbeiten Sie mit Produktentwicklung, Ingenieurwesen und anderen Abteilungen zusammen, um Kundenfeedback weiterzugeben und die Produktqualität zu verbessern
Verfolgen und berichten Sie wichtige Leistungskennzahlen wie Ticket-Lösungszeit, Kundenzufriedenheitswerte und Teamproduktivität

Vollzeit

Automation Test Architect

DXC Technology is seeking a highly skilled Test Automation Architect to lead the...

Standort

United Kingdom , Any city

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DXC Technology

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Anforderungen

Extensive experience as a Test Automation Architect, Senior Test Manager, or Technical Test Lead in complex and regulated environments
Deep hands‑on expertise in designing and implementing enterprise test automation frameworks
Strong knowledge of public‑sector delivery, governance, and secure-system constraints
Proven track record embedding automation into Agile, SAFe, Waterfall, and hybrid deliveries
Understanding of secure CI/CD pipelines, DevOps, and cloud‑based delivery models
Exceptional communication, stakeholder engagement, and technical leadership skills
Eligible for UK Security Clearance (SC)

Verantwortlichkeiten

Define, own, and continuously evolve the enterprise test automation architecture across programmes
Design scalable, maintainable, and secure automation frameworks for UI, API, performance, and end‑to‑end testing
Establish automation patterns, standards, and best practices suitable for restricted and high‑assurance environments
Lead shift-left, continuous testing, and integration of automation into CI/CD and DevTestOps pipelines
Oversee implementation of automation frameworks across multiple teams and suppliers, ensuring architectural integrity and consistency
Evaluate, select, and govern automation tooling (e.g., Selenium, Playwright, Cypress, Appium, Tosca, UFT) based on technical, security, and public‑sector constraints
Develop and optimise test automation accelerators, utilities, and reusable components
Provide hands-on architectural support, troubleshooting, and technical direction to engineering teams
Ensure automation solutions adhere to UK government security standards, audit requirements, and DDaT/GDS guidance
Produce authoritative documentation including automation strategies, architecture blueprints, technical design documents, and assurance reports

Was wir biete

Opportunity to architect automation for mission‑critical public services
Impactful work on nationally significant digital and technology programmes
Access to global automation frameworks, accelerators, and Centres of Excellence
Career development pathways including advanced training and certifications
Competitive salary, benefits, and flexible working arrangements

Neu

Partner Support Manager

Zur Verstärkung unseres Channel-Teams suchen wir einen engagierten Partner Suppo...

Standort

Germany , Berlin oder Neckartenzlingen

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Belden, Inc

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Anforderungen

Mehrjährige Erfahrung im B2B-Vertrieb
Idealerweise Erfahrung im Channel-Sales oder aus einem IT-Systemhaus
Ausgeprägtes Interesse an Vertrieb, Geschäftsentwicklung und Channel-Strategien
Motivation, Umsatzpotenziale gemeinsam mit Partnern zu identifizieren und auszubauen
Idealerweise Erfahrung im B2B-Vertrieb, Channel-Sales oder Account Management sowie im Umgang mit CRM-Systemen (z. B. Salesforce)
Service- und lösungsorientierte Persönlichkeit mit Organisationsstärke und ausgeprägter Kommunikationsfähigkeit
Freude an der Zusammenarbeit mit Partnern und internen Schnittstellen
Strukturierte und eigenständige Arbeitsweise
Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift

Verantwortlichkeiten

Betreuung und Weiterentwicklung von Channel-Partnern
Operative und fachliche Unterstützung der Partner im Tagesgeschäft
Organisation und Durchführung von Partnertrainings sowie Verwaltung von Verträgen und Zertifizierungen
Enge Zusammenarbeit mit internen Teams (Sales, Marketing, Produktmanagement, Technical Support)
Qualifizierung und Weiterleitung von Leads
Monitoring relevanter KPIs sowie Unterstützung bei Forecasts und Reportings
Bearbeitung von Partneranfragen und Eskalationen

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

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ImmoScout24 GmbH

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Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week in the office
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Lead Engineer Hochspannungs- und Energieprojekte

As part of the engineering team, you will work on developing technical solutions...

Standort

Germany , Erlangen

Gehalt:

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grey engineering GmbH

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Anforderungen

Successfully completed technical university degree, preferably in electrical engineering
Alternatively, a comparable qualification with relevant industry experience
Relevant professional experience in the energy, engineering, and/or high-voltage switchgear environment
Solid experience in engineering, procurement, and construction (EPC) projects for high-voltage systems, wind and solar energy, or conventional power generation
Confident handling of applicable rules, standards, regulations, and best practices
Experience in reviewing contracts and technical requirements
Strong organizational and project management skills for managing projects, processes, and interdisciplinary engineering teams
Very good oral and written communication skills in German
Good English skills

Verantwortlichkeiten

Preparation, planning, coordination, and supervision of technical activities while ensuring compliance with regulations, QA/QC guidelines, and performance standards
Close collaboration with project management and project stakeholders for technical support and structured problem-solving
Monitoring project progress and ensuring deadlines and quality goals are met
Technical coordination with customers, including requirement interpretation, on-site representation, and ensuring customer satisfaction
Reviewing technical work results, initiating corrective measures, and conducting tests for quality assurance and performance validation
Technical evaluation of bids and concepts from BOP contractors, including checking system integration and compliance with standards and specifications

Was wir biete

Permanent contract for secure future planning
Exciting and varied role in an innovative environment
Flexible working hours and the option for mobile working for optimal work-life balance
Challenging tasks with a high degree of personal responsibility
Attractive, performance-based remuneration
Corporate benefits via our online platform
Open culture and family-friendly working atmosphere

Vollzeit

SAP CPC Functional Consultant

Key Responsibilities: Lead end-to-end implementations and enhancement projects i...

Standort

India , Pune

Gehalt:

Nicht angegeben

DXC Technology

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Anforderungen

Deep understanding of SAP C4C data model — Accounts, Contacts, Products, Installed Base, and Service Objects
Hands-on experience with: Sales Cloud: Lead, Opportunity, Activity, and Quotation Management
Service Cloud: Ticket/Case Management, SLA, Workflow, Installed Base, and Knowledge Management
C4C Administrator Functions: Code List Mapping, Scoping, Fine-Tuning, and Business Configuration
Strong knowledge of C4C Analytics, Reports, and Dashboards
Proficiency in Workflow Rules, Approval Processes, and Business Role Management
Familiarity with language adaptation and UI personalization features
Proven experience integrating C4C with: SAP ERP/S4HANA (Customer, Material, Pricing, and Document Replication)
SAP CPI / SAP BTP Integration Suite
SAP Marketing Cloud / SAP Emarsys / SAP CPQ / SAP FSM (optional)

Verantwortlichkeiten

Lead end-to-end implementations and enhancement projects in SAP C4C (Sales and Service)
Conduct requirement workshops with stakeholders to define and document business processes
Perform fit-gap analysis and prepare functional specifications for system configurations and custom developments
Configure and customize: Sales processes (Leads, Opportunities, Accounts, Contacts, Quotes, Activities, etc.)
Service processes (Ticket/Case Management, SLAs, Entitlements, Workflows, and Notifications)
Business Rules, Approval Workflows, and Intelligent Routing
Email templates, communication channels, and business roles
Collaborate with the technical team for SDK/PDI extensions, KUT enhancements, and UI adaptations
Work with integration teams for SAP CPI/BTP-based integration with S/4HANA, ERP, and third-party systems
Conduct testing (SIT, UAT), training, and post-go-live support

Vollzeit

Associate Daten Account Manager

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Hamburg

Gehalt:

Nicht angegeben

Vodafone

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Anforderungen

Abitur and completed commercial training as a minimum requirement or a completed university degree ideally in a commercial and/or technical field
Advantageous is one to two years of professional experience in direct sales in a business customer environment, ideally in IT, software or telecommunications
Interest and ideally affinity for technology, digital solutions and innovation
Communication skills, team spirit – and enjoyment of convincing people
Goal-oriented: Sets and prioritizes challenging goals
Good English language skills in spoken and written (B2 according to GER)
German language skills in spoken and written (C2 according to GER)

Verantwortlichkeiten

Responsible for selling individually tailored, consulting-intensive (fixed-line, software and telephone system services) from individual product components and complex solutions to existing business customers as well as new customers (acquisition) in support of an experienced Data Account Manager
Generate qualified leads for cloud and cyber-security products and projects
Take over your own sales territory as a Data Account Manager or possibly as an Account Manager in customer sales within 11 to 15 months
Build real relationships with our business customers – personal, partnership-based, professional
Recognize what our customers need – from internet & telephony to cloud and IT security solutions
Develop individual strategies to win new customers and inspire existing customers in the long term
Be part of a motivated team that works in a goal-oriented manner and delivers results

Was wir biete

Flexibility: Hybrid Working allows you to work in the office or up to 3 days/week from home. Additionally, you can work up to 20 days per year in EU countries and in more and more non-EU countries
Attractive remuneration and retirement provision: As a tariff employee, you receive holiday and Christmas bonuses or a 13th salary depending on the remuneration model. And with our pension plan also a company pension scheme
Further training: You decide with which of our learning and training programs you promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs or fitness studio: You flexibly design your job and your private life. We support you. Also in caring for relatives
Discounts and additional benefits: As an employee, you get special offers on all our products for mobile communications, landline, internet and TV

Technical Support Team Lead

AMCS Group

Standort:
Australia , Sydney

Kategorie:
IT-Administration

Vertragstyp:
Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Wünschenswert:

Zusätzliche Informationen:

Job veröffentlicht:
05. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Technical Support Team Lead

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Standort:Australia , Sydney

Kategorie:IT-Administration

Vertragstyp:Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Wünschenswert:

Zusätzliche Informationen:

Job veröffentlicht:05. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Standort:
Australia , Sydney

Kategorie:
IT-Administration

Vertragstyp:
Nicht angegeben

Job veröffentlicht:
05. Januar 2026