Technical Support Team Lead Jobs | AMCS Group (Sydney)

Customer Support Technical Team Lead

Der Customer Support Technical Team Lead ist dafür verantwortlich, ein Team von ...

Standort

Ireland , Limerick

Gehalt:

Nicht angegeben

AMCS Group

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Anforderungen

Teamleitung & Management
Kundensupport und technische Expertise
Operative Exzellenz
Kommunikation & Zusammenarbeit
Technische Fähigkeiten: Starke Fehlerbehebungs- und Problemlösungsfähigkeiten
Kompetenz im Umgang mit Kundensupport-Software, Ticketing-Systemen
Vertrautheit mit CRM-Tools, Wissensmanagementsystemen und Remote-Support-Tools
Soft Skills: Ausgezeichnete Führungs- und Teammanagementfähigkeiten
Starke Kommunikationsfähigkeiten, sowohl verbal als auch schriftlich
Fähigkeit, mit hochbelasteten Situationen professionell umzugehen

Verantwortlichkeiten

Leiten, motivieren und coachen Sie ein Team technischer Support-Mitarbeiter an vorderster Front, um individuelle und Teamleistungsziele zu erreichen
Überwachung des täglichen Betriebs, um die Einhaltung von Service Level Agreements (SLAs) und Qualitätsstandards sicherzustellen
Führen Sie regelmäßige Teammeetings durch, führen Sie Leistungsbeurteilungen durch und geben Sie konstruktives Feedback an die Teammitglieder
Fördern Sie Schulungs- und Entwicklungsprogramme, um die technischen und Soft Skills der Teammitglieder zu verbessern
Unterstützung bei der Einstellung und Einarbeitung neuer Teammitglieder
Dienen Sie als erster Eskalationspunkt für komplexe technische Probleme, die Frontagenten nicht lösen können
Bieten Sie Kunden und Teammitgliedern praxisnahen Support und Fehlerbehebung an
Pflegen Sie fundierte Kenntnisse über Unternehmensprodukte, Dienstleistungen und Technologien, um das Support-Team effektiv zu führen
Arbeiten Sie mit Produktentwicklung, Ingenieurwesen und anderen Abteilungen zusammen, um Kundenfeedback weiterzugeben und die Produktqualität zu verbessern
Verfolgen und berichten Sie wichtige Leistungskennzahlen wie Ticket-Lösungszeit, Kundenzufriedenheitswerte und Teamproduktivität

Vollzeit

Partner Support Manager

Zur Verstärkung unseres Channel-Teams suchen wir einen engagierten Partner Suppo...

Standort

Germany , Berlin oder Neckartenzlingen

Gehalt:

Nicht angegeben

Belden, Inc

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Anforderungen

Mehrjährige Erfahrung im B2B-Vertrieb
Erfahrung im Channel-Sales oder aus einem IT-Systemhaus
Ausgeprägtes Interesse an Vertrieb, Geschäftsentwicklung und Channel-Strategien
Motivation, Umsatzpotenziale gemeinsam mit Partnern zu identifizieren und auszubauen
Erfahrung im B2B-Vertrieb, Channel-Sales oder Account Management
Erfahrung im Umgang mit CRM-Systemen (z. B. Salesforce)
Service- und lösungsorientierte Persönlichkeit mit Organisationsstärke und ausgeprägter Kommunikationsfähigkeit
Freude an der Zusammenarbeit mit Partnern und internen Schnittstellen
Strukturierte und eigenständige Arbeitsweise
Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift

Verantwortlichkeiten

Betreuung und Weiterentwicklung von Channel-Partnern
Operative und fachliche Unterstützung der Partner im Tagesgeschäft
Organisation und Durchführung von Partnertrainings sowie Verwaltung von Verträgen und Zertifizierungen
Enge Zusammenarbeit mit internen Teams (Sales, Marketing, Produktmanagement, Technical Support)
Qualifizierung und Weiterleitung von Leads
Monitoring relevanter KPIs sowie Unterstützung bei Forecasts und Reportings
Bearbeitung von Partneranfragen und Eskalationen

Partner Support Manager

Zur Verstärkung unseres Channel-Teams suchen wir einen engagierten Partner Suppo...

Standort

Germany , Berlin oder Neckartenzlingen

Gehalt:

Nicht angegeben

Belden, Inc

Ablaufdatum

Bis auf Weiteres

Anforderungen

Mehrjährige Erfahrung im B2B-Vertrieb
Idealerweise Erfahrung im Channel-Sales oder aus einem IT-Systemhaus
Ausgeprägtes Interesse an Vertrieb, Geschäftsentwicklung und Channel-Strategien
Motivation, Umsatzpotenziale gemeinsam mit Partnern zu identifizieren und auszubauen
Idealerweise Erfahrung im B2B-Vertrieb, Channel-Sales oder Account Management sowie im Umgang mit CRM-Systemen (z. B. Salesforce)
Service- und lösungsorientierte Persönlichkeit mit Organisationsstärke und ausgeprägter Kommunikationsfähigkeit
Freude an der Zusammenarbeit mit Partnern und internen Schnittstellen
Strukturierte und eigenständige Arbeitsweise
Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift

Verantwortlichkeiten

Betreuung und Weiterentwicklung von Channel-Partnern
Operative und fachliche Unterstützung der Partner im Tagesgeschäft
Organisation und Durchführung von Partnertrainings sowie Verwaltung von Verträgen und Zertifizierungen
Enge Zusammenarbeit mit internen Teams (Sales, Marketing, Produktmanagement, Technical Support)
Qualifizierung und Weiterleitung von Leads
Monitoring relevanter KPIs sowie Unterstützung bei Forecasts und Reportings
Bearbeitung von Partneranfragen und Eskalationen

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

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Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week in the office
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Third Line Citrix Engineer

We are seeking a highly skilled and experienced Third Line Citrix SME to join ou...

Standort

United Kingdom , Preston

Gehalt:

Nicht angegeben

DXC Technology

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Anforderungen

Proven experience within a Third Line Support role
Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM)
Experience with Windows Server, Active Directory, Group Policy, and FSLogix
Strong understanding of ITIL processes and enterprise support models
Operations – VMWare, HyperV, XenServer, Invanti
Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11
2+ Years experience working within a third line support environment

Verantwortlichkeiten

Provide Third-Line Technical Support for incident escalations & problem record progression
Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler
Lead the diagnosis and resolution of complex technical issues across Citrix platforms
Manage and optimise Citrix policies, profiles, and user experience
Collaborate with architecture and engineering teams to design and implement Citrix solutions
Support patching, upgrades, and migrations of Citrix components
Both proactive and reactive problem record progression and root cause analysis
Pro-active approach towards defect management resolutions as part of technical assurance activities
Confidence in working with internal and cross capability teams alongside account and customer engagement
Maintain a high degree of customer service for all support queries and adhere to all service management principles

Was wir biete

Competitive compensation
Pension scheme
DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
Perks at Work (discounts on technology, groceries, travel and more)
DXC incentives (recognition tools, employee lunches, regular social events etc)

Security & Loss Prevention Specialist

Als Security & Loss Prevention Specialist (all genders) gewährleistest du die te...

Standort

Germany , Mönchengladbach

Gehalt:

Nicht angegeben

Zalando Sverige

Ablaufdatum

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Anforderungen

successfully completed vocational training, preferably in a security-related field such as security specialist
several years of professional experience in the security industry
ideally additional qualifications in the fields of rescue services, fire department and/or social work
knowledge in the specialist areas of law, security technology, security services, loss prevention, forensic interviews, event security, de-escalation as well as self-protection
team skills, high willingness to perform as well as physical and mental resilience
confident appearance, decision-making skills and willingness to take responsibility for your team
good rhetorical skills
good German language skills in spoken and written at C1 level
basic English skills at B1 level

Verantwortlichkeiten

ensure our security guards comply with our process regulations for all control, protection and prevention measures
lead our security guards professionally and create duty rosters
document rule violations and support your security manager in investigation activities
monitor intervention measures, critical conversations and technical measures and support your security manager in threat and emergency management
represent your security manager during his absence
create security concepts and risk analyses for events and coordinate external service providers
accompany internal and external risk audits and support the creation of protection concepts and security trainings
be a role model and trusted contact person within our department and create a positive working climate

Was wir biete

employee share program
40% discount on fashion and beauty products sold and shipped by Zalando, 30% discount on the Zalando Lounge, discounts with external partners
two days of paid vacation per year for voluntary work
flexible working hours and home office (in coordination with your activity and your lead)
unlimited employment contract
at least 27 vacation days per calendar year
family services, including advice and support
options for health and well-being
support for mental well-being and coaching available
promotion of your development through our Zalando training platform and semi-annual peer-to-peer performance review

Vollzeit

Security & Loss Prevention Specialist

As a Security & Loss Prevention Specialist (all genders) you ensure the technica...

Standort

Germany , Moenchengladbach

Gehalt:

Nicht angegeben

Zalando

Ablaufdatum

Bis auf Weiteres

Anforderungen

successfully completed vocational training, preferably in a security-related field such as security specialist
several years of professional experience in the security industry
ideally additional qualifications in the fields of rescue services, fire department and/or social work
knowledge in the specialist areas of law, security technology, security services, loss prevention, forensic interviews, event security, de-escalation and self-protection
team skills, high willingness to perform, physical and mental resilience
confident appearance, decision-making skills, willingness to take responsibility for your team
good rhetorical skills
good German language skills in spoken and written at C1 level
basic English skills at B1 level

Verantwortlichkeiten

ensure security guards comply with process regulations for all control, protection and prevention measures
lead security guards professionally and create duty schedules
if you have the IHK training certificate, supervise and develop trainees
document rule violations and support your security manager in investigation activities
systematically evaluate theft data and derive appropriate measures
monitor intervention measures, critical conversations and technical measures
support your security manager in threat and emergency management
represent your security manager during his absence
create security concepts and risk analyses for events
coordinate external service providers

Was wir biete

employee share program
40% discount on fashion and beauty products sold and shipped by Zalando
30% discount on the Zalando Lounge
discounts with external partners
two days paid vacation per year for voluntary work
flexible working hours and home office (in coordination with your activity and your lead)
an unlimited employment contract
at least 27 vacation days per calendar year
family services, including advice and support
options for health and well-being

Vollzeit

Technical Support Team Lead

AMCS Group

Standort:
Australia , Sydney

Kategorie:
IT-Administration

Vertragstyp:
Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Wünschenswert:

Zusätzliche Informationen:

Job veröffentlicht:
05. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Vertragstyp:Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Wünschenswert:

Zusätzliche Informationen:

Job veröffentlicht:05. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Standort:
Australia , Sydney

Kategorie:
IT-Administration

Vertragstyp:
Nicht angegeben

Job veröffentlicht:
05. Januar 2026