Technical Support Specialist

• Supporting our customers via email with clarity, empathy, and technical depth
• Independently handling requests from start to finish and ensuring timely, effective solutions
• Analyzing and troubleshooting complex problems to identify root causes
• Close collaboration with support, product, and engineering teams to share insights and solve recurring issues
• Contributing to internal documentation, self-service resources, and the continuous improvement of our support processes
• Conducting webinars and office hours to empower our customers with knowledge
• Using and testing AI to optimize workflows, automate insights, and increase support quality

• Technically curious and learns new systems quickly
• enjoys recognizing connections in a versatile product
• Experience in customer support and technical troubleshooting (SaaS experience an advantage)
• Clear and confident communication in German and English
• Well-organized, proactive, and confident in independently handling multiple priorities in a dynamic environment
• Enjoys conceptual work and good project management skills to implement ideas
• High motivation for continuous improvement
• Enthusiasm for using AI to make work more efficient and find new ways to support users

SaaS experience

• Impact: Become part of a fast-growing scale-up
• Teammates: Join a diverse and international team
• Feedback and recognition
• Hybrid model: Enjoy our hybrid model by working from home or in our offices
• Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
• Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform
• Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years
• Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
• Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops
• Corporate Benefits: Get exclusive discounts and deals from our partners
• Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000
• Monthly team activities: Have fun at monthly team activities
• Competitive pay and pre-IPO equity package