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Technical Support Manager

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Octopus Energy

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Standort:
Germany , Munich

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Vertragstyp:
Nicht angegeben

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Gehalt:

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Jobbeschreibung:

Als zentrale*r Akteur*in in unserem dynamischen Team bist du der technische Motor hinter einer reibungslosen Customer Journey. Du gewährleistest die maximale Performance unserer Smart Meter und Wallboxen und agierst als Schnittstelle zwischen komplexer Technologie und unseren Kund*innen.

Verantwortlichkeiten:

  • Störfallanalyse & Monitoring: Monitoring und Analyse von Störfällen im Messstellenbetrieb
  • Technischer Support & Störungsmanagement: Technische Unterstützung und Remote-Entstörung im direkten Kundenkontakt
  • Service-Koordination: Erstellung und Koordination von Serviceaufträgen (z.B. Technikereinsätze) für das Field Team
  • Prozessoptimierung und -dokumentation: Aktiver Beitrag zum Aufbau, zur Optimierung und Dokumentation von System- und Betriebsprozessen
  • Interdisziplinäre Zusammenarbeit: Enge Zusammenarbeit mit internen Teams (Installation, Tech & Produktentwicklung)

Anforderungen:

  • Technischer Hintergrund, idealerweise durch ein Studium (z.B. Elektrotechnik, Energietechnik, IT) oder eine technische Ausbildung (z.B. Elektroniker*in, Mechatroniker*in, IT-Systemtechniker*in)
  • Sehr gutes technisches Verständnis und Freude an komplexen Zusammenhängen zwischen Messsystem, Wallbox und Backend-Systemen
  • Hohe Kundenorientierung und klare, verständliche Kommunikation
  • Ausgeprägte Problemlösefähigkeit, analytisches Denken und Bereitschaft zur Übernahme von Verantwortung
  • Teamplayer, kommunikationsstark und offen für neue Technologien und Prozessoptimierung
Was wir biete:
  • Aktienoptionen der Octopus Energy Group Ltd.
  • Monatlicher Zuschuss zum Nahverkehrsticket
  • Monatlicher Zuschuss zum Mittagessen
  • Vergünstigtes Fahrradleasing
  • Betriebliche Altersvorsorge
  • Beratungsangebote und Unterstützung bei Kinderbetreuung über HeyNanny
  • Monatlicher Zuschuss zur Kinderbetreuung
  • Elterngeld-Bonus: Aufstockung des Elterngeldes für 3 Monate
  • Zuzahlungen zu Fitness-Angeboten über Wellpass
  • Förderung des mentalen Wohlbefindens mit unserem Partner Open Up
  • Attraktive Weiterbildungsmöglichkeiten und Aufstiegsmöglichkeiten
  • Kostenlose Sprachkurse über Busuu
  • Gutschein zu deinem Geburtstag

Zusätzliche Informationen:

Job veröffentlicht:
07. Februar 2026

Beschäftigungsart:
Vollzeit
Arbeitsart:
Arbeit vor Ort
Job-Link teilen:

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