Technical Customer Support Manager Jobs | ImmoScout24 GmbH (Berlin)

Team Manager Customer Support

Als Team Manager Customer Support leidt u een Team von Customer Support Manager:...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

AMCS Group

Ablaufdatum

Bis auf Weiteres

Anforderungen

Nachgewiesene Erfahrung im Application- oder Technical-Product-Support, idealerweise im SaaS- oder Enterprise-Software-Umfeld
Fähigkeit, Eskalationen souverän zu steuern und anspruchsvolle Kundensituationen professionell zu meistern
Starke Führungskompetenzen und ein Coaching-Mindset
Erfahrung im Umgang mit Ticketingsystemen (z. B. Zendesk, Jira) und CRM-Systemen (Salesforce)
Ruhe, Klarheit und Entscheidungsstärke – auch unter Druck
Sehr gute Kommunikationsfähigkeiten in Wort und Schrift, zowel in Deutsch als auch in Englisch
Kundenorientierung und der Anspruch, jederzeit hervorragenden Service zu liefern
Fähigkeit zur effizienten Zusammenarbeit mit cross-funktionalen Teams (z. B. Product, Engineering)
Ausgeprägte Troubleshooting- und Problemlösungsfähigkeiten
Sicherer Umgang mit Kundensupport- und Ticketing-Tools, CRM-Systemen und Remote-Support-Lösungen

Verantwortlichkeiten

Du führst, coachst und entwickelst ein leistungsstarkes, internationales Team von Customer Support Manager:innen/Engineers mit dem Schwerpunkt ESG
Du übernimmst die Verantwortung für den täglichen Supportbetrieb und stellst sicher, dass SLAs, Qualitätsstandards und Produktivitätsziele erreicht werden
Du bist die zentrale Eskalationsstelle für komplexe technische Anfragen und Supportfälle
Du unterstützt Kund:innen und dein Team mit praxisnaher technischer Expertise und Troubleshooting
Du baust tiefes Produktwissen über unsere ESG/EHS-Lösungen auf und leitest Kundenfeedback an die Produktentwicklung weiter
Du arbeitest eng mit Product, Engineering und weiteren Teams zusammen, um Probleme zu lösen und die Customer Experience kontinuierlich zu verbessern
Du analysierst Support-Kennzahlen, leitest Optimierungen ein und entwickelst Prozesse sowie Workflows weiter
Du verantwortest die Einsatzplanung, das Onboarding und die Weiterbildung deines Teams, um eine optimale Abdeckung und Kompetenzentwicklung sicherzustellen

Vollzeit

Customer Support Manager

Als Customer Support Manager trägst du maßgeblich zur Zufriedenheit und zum Erfo...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

AMCS Group

Ablaufdatum

Bis auf Weiteres

Anforderungen

Ein abgeschlossenes Studium im Bereich Business oder Technologie oder 2–5 Jahre Berufserfahrung in einer vergleichbaren Position
Erfahrung im Customer & Technical Support, idealerweise im B2B- und SaaS-Umfeld
Erfahrung in der Zusammenarbeit mit cross-funktionalen Teams
Sehr gute Kommunikationsfähigkeiten in Deutsch und Engels
Eine ausgeprägte Serviceorientierung sowie starke Problemlösungsfähigkeiten
Gute Fähigkeiten im Zeit- und Selbstmanagement

Verantwortlichkeiten

Du nimmst allgemeine Kundenanfragen, technische Themen und Anforderungen zu unseren SaaS-Lösungen per E-Mail und Telefon auf, analysierst sie und dokumentierst sie sorgfältig
Du entwickelst Lösungen, verfolgst Fälle eigenständig nach und übernimmst technisches Troubleshooting
Du übernimmst im Team rotierend die telefonische Erreichbarkeit
Du bearbeitest Kundenanfragen fristgerecht gemäß SLA
Du arbeitest eng und partnerschaftlich mit deinem Team und anderen Abteilungen samen
Du fungierst als wichtige Schnittstelle en vermittelst tussen onze Kund:innen en internen, globalen Stakeholdern

Was wir biete

Werde Teil des DACH-Marktführers für EHS Sustainability SaaS-Lösungen – en wachse mit uns!
Arbeite in einem großartigen, bereichsübergreifenden, regionalen Team
Nutze hervorragende Entwicklungsmöglichkeiten für deine Carrière
Profitiere von attraktiven Benefits

Vollzeit

Junior Account Manager mit Fokus IT-Solutions

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Eschborn

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abitur and completed commercial training as a minimum requirement
completed university degree ideally in a technical field
one to two years of professional experience in direct sales in a business customer environment, ideally in IT, software or telecommunications
good English language skills in spoken and written
high interest in dealing with modern information and telecommunications technologies
presentation skills
highly independent working

Verantwortlichkeiten

Sell individually tailored, consulting-intensive fixed-line, software and telephone system services from individual product components and complex solutions to existing business customers and new customers (acquisition) in support of an experienced Data Account Manager
Take over your own sales territory as a Data Account Manager or possibly as an Account Manager in customer sales within 11 to 15 months
Analyze a partial sales territory (10-20 accounts), acquire new customer potential and qualify customer contacts of a DAM territory
exploit existing customer potential and reduce the churn rate
Conduct comprehensive and holistic needs analyses
Support in scheduling appointments, sales visits, creating offers, follow-up, contract conclusion, evaluation of success or failure, customer care after conclusion and customer win-back
Support project management in the customer communication during the connection phase of customer projects

Was wir biete

Flexibility: Hybrid Working allows you to work in the office or up to 3 days/week from your home office
Additionally, you can work up to 20 days per year in EU countries and in more and more non-EU countries
Attractive remuneration and retirement provision: As a tariff employee, you receive holiday and Christmas bonuses or a 13th salary depending on the remuneration model
And with our pension plan also a company pension scheme
Further training: You decide with which of our learning and training programs you promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs or fitness studio: You flexibly design your job and your private life
We support you
Also in the care of relatives
Discounts and additional benefits: As an employee you get special offers on all our products for mobile, landline, internet and TV

Associate Daten Account Manager

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Hamburg

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abitur and completed commercial training as a minimum requirement or a completed university degree ideally in a commercial and/or technical field
Advantageous is one to two years of professional experience in direct sales in a business customer environment, ideally in IT, software or telecommunications
Interest and ideally affinity for technology, digital solutions and innovation
Communication skills, team spirit – and enjoyment of convincing people
Goal-oriented: Sets and prioritizes challenging goals
Good English language skills in spoken and written (B2 according to GER)
German language skills in spoken and written (C2 according to GER)

Verantwortlichkeiten

Responsible for selling individually tailored, consulting-intensive (fixed-line, software and telephone system services) from individual product components and complex solutions to existing business customers as well as new customers (acquisition) in support of an experienced Data Account Manager
Generate qualified leads for cloud and cyber-security products and projects
Take over your own sales territory as a Data Account Manager or possibly as an Account Manager in customer sales within 11 to 15 months
Build real relationships with our business customers – personal, partnership-based, professional
Recognize what our customers need – from internet & telephony to cloud and IT security solutions
Develop individual strategies to win new customers and inspire existing customers in the long term
Be part of a motivated team that works in a goal-oriented manner and delivers results

Was wir biete

Flexibility: Hybrid Working allows you to work in the office or up to 3 days/week from home. Additionally, you can work up to 20 days per year in EU countries and in more and more non-EU countries
Attractive remuneration and retirement provision: As a tariff employee, you receive holiday and Christmas bonuses or a 13th salary depending on the remuneration model. And with our pension plan also a company pension scheme
Further training: You decide with which of our learning and training programs you promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs or fitness studio: You flexibly design your job and your private life. We support you. Also in caring for relatives
Discounts and additional benefits: As an employee, you get special offers on all our products for mobile communications, landline, internet and TV

Associate Daten Account Manager

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Eschborn

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abitur and completed commercial training as a minimum requirement or a completed university degree ideally in a commercial and/or technical field
Advantageous is one to two years of professional experience in direct sales in a business customer environment, ideally in IT, software or telecommunications
Interest and ideally affinity for technology, digital solutions and innovation
Communication skills, team spirit – and enjoyment of convincing people
Goal-oriented: Sets and prioritizes challenging goals
Good English skills in spoken and written (B2 according to GER)
German skills in spoken and written (C2 according to GER)

Verantwortlichkeiten

Responsible for selling individually tailored, consulting-intensive (fixed-line, software and telephone system services) from individual product components and complex solutions to business customers in the existing portfolio as well as to new customers (acquisition) in support of an experienced Data Account Manager
Generate qualified leads for cloud and cyber-security products and projects
Take over your own sales territory as a Data Account Manager or possibly as an Account Manager in customer sales within 11 to 15 months
Build real relationships with our business customers – personal, partnership, professional
Recognize what our customers need – from internet & telephony to cloud and IT security solutions
Develop individual strategies to win new customers and inspire existing customers in the long term
Be part of a motivated team that works in a goal-oriented manner and delivers results

Was wir biete

Flexibility: In consultation with your team and your manager, you decide on which days you work in the office and in the home office. Also up to 20 days per year from the EU abroad and from more and more non-EU countries
Attractive remuneration and old-age provision: As a tariff employee, you receive holiday and Christmas bonuses or a 13th salary depending on the remuneration model. And with our pension plan also a company pension scheme
Further training: You decide with which of our learning and training programs you promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs or fitness studio: You flexibly design your job and your private life. We support you. Also in the care of relatives
Discounts and additional benefits: As an employee, you get special offers on all our products for mobile communications, landline, internet and TV

Chief Accountant

Kronospan is a world-leading manufacturer of wood-based panels using advanced te...

Standort

Morocco , Settat

Gehalt:

Nicht angegeben

Kronospan

Ablaufdatum

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Anforderungen

master's or bachelor's degree in accounting or similar
3 years of experience in a similar role
Fluency in French essential
High English level
The role will start with a comprehensive training and onboarding period at our showroom in CASABLANCA. Following this initial phase, the position will be permanently located at Our industrial plant in SETTAT.

Verantwortlichkeiten

Cover all the tax and Fiscal topics of the company
Manage all the administrative documents of the company
Manage all the procedures for imports and Custom clearance
Manage carefully and closely all the tax recovery for our new instalment and projects in Morocco
Liquidation, verification and presentation of taxes and informative declarations
Management/control of requirements and notifications of Public Administrations
Control and reconciliation of accounting accounts
Tax advice and consultations
Verification procedures (reports, payments to suppliers, ...)
Accounting closures

Was wir biete

Effort and achievement will be rewarded, in both remuneration and progression
Exciting and challenging work
Continued training, support and career development
The opportunity to work with and learn from, industry leading people who are committed to excellence

Vollzeit

Customer Service Manager

Bei 1KOMMA5° verfolgen wir eine Vision: Living on wind and sunlight forever for ...

Standort

Germany , Münster

Gehalt:

Nicht angegeben

1KOMMA5

Ablaufdatum

Bis auf Weiteres

Anforderungen

Gutes technisches Verständnis mit sicherer Anwendung im Arbeitsalltag
Abgeschlossene technische Ausbildung oder vergleichbare Qualifikation
Idealerweise Erfahrung im Bereich Photovoltaik, Wärmepumpen oder verwandten technischen Bereichen
Sicherer Umgang mit CRM-Systemen als fester Bestandteil des professionellen Arbeitsstils
Strukturierte Arbeitsweise, ausgeprägte Kommunikationsstärke sowie ein starkes Service-Mindset

Verantwortlichkeiten

Entgegennahme von Serviceanfragen unserer Kund*innen sowie strukturierte Erfassung in den internen Systemen
Analyse eingehender Anliegen, Klärung der Zuständigkeiten und effiziente Weiterleitung an die jeweiligen Fachabteilungen
Eigenständige Lösung technischer Fragestellungen im First-Level-Support sowie Unterstützung bei der Nutzung unserer Systeme
Kompetente Begleitung unserer Kund*innen bei Rückfragen mit serviceorientierten Lösungsansätzen
Sorgfältige Dokumentation aller relevanten Informationen im CRM-System zur transparenten Nachverfolgung

Was wir biete

Offene Kommunikation, kurze Entscheidungswege und echter Teamspirit
Mitarbeit in einem dynamischen und schnell wachsenden Unternehmen mit großem Entwicklungspotenzial
Moderne Arbeitsausstattung inklusive Laptop und Diensthandy
Zugang zu Hansefit mit einer Vielzahl an Fitness- und Wellnesseinrichtungen
Dienstradleasing, vermögenswirksame Leistungen sowie Zuschuss zur Altersvorsorge

Vollzeit

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week in the office
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Technical Customer Support Manager

ImmoScout24 GmbH

Standort:
Germany , Berlin

Kategorie:
IT-Administration

Vertragstyp:
Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:
19. März 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Vertragstyp:Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:19. März 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Standort:
Germany , Berlin

Kategorie:
IT-Administration

Vertragstyp:
Nicht angegeben

Job veröffentlicht:
19. März 2026