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ResMed Logo ResMed · IT-Administration

Technical Customer Specialist

Germany, Bundesweit · Job veröffentlicht 18. Februar 2026
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Jobbeschreibung

Die MEDIFOX DAN Gruppe mit Hauptsitz in Hildesheim gehört zur ResMed Corp. und beschäftigt über 800 Mitarbeitende an neun Standorten. Wir entwickeln zukunftsweisende Softwarelösungen für das Gesundheits- und Sozialwesen und treiben Innovationen voran. Seit über 55 Jahren revolutionieren wir die Pflegebranche und suchen Menschen, die Technik lieben und gemeinsam mit uns die digitale Zukunft gestalten. Zur Unterstützung unseres Teams suchen wir dich als Technical Customer Specialist (m/w/d) im Team Technik & Installation

Verantwortlichkeiten

  • Du begleitest unsere Bestandskundinnen als verlässliche technische Expertin und findest gemeinsam mit ihnen die besten Lösungen – per Telefon, E‑Mail oder im Ticketsystem
  • Du richtest unsere Systeme professionell ein, führst Installationen, Updates und Integrationen per Remote‑Zugriff durch und sorgst für ein reibungsloses Produkterlebnis
  • Du planst und steuerst sichere sowie nahtlose Serverumzüge und Datenmigrationen in MD Stationär, sodass Kund*innen ohne Unterbrechung weiterarbeiten können
  • Du analysierst technische Herausforderungen präzise, identifizierst Fehlerursachen und dokumentierst deine Lösungen klar und nachvollziehbar
  • Du koordinierst Eskalationen bei kritischen Systemausfällen souverän und behältst auch in anspruchsvollen Situationen den Überblick

Anforderungen

  • Eine abgeschlossene IT-Ausbildung (z. B. Fachinformatiker*in Systemintegration/Anwendungsentwicklung) oder ein Studium im Bereich Informatik/Systemintegration
  • Mehrjährige Erfahrung im IT‑Support oder in der technischen Kundenbetreuung, idealerweise im Softwareumfeld
  • Fundierte Kenntnisse in Microsoft Server, Microsoft SQL Server und Netzwerken
  • SQL nutzt du sicher für Analysen, Fehlerdiagnosen und Auswertungen
  • Fähigkeit, technische Sachverhalte verständlich zu erklären – intern wie extern
  • Eine strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise

Was wir biete

  • Wir leben Flexibilität – mit einem digitalen Bewerbungsprozess und der Möglichkeit auf Remote Work
  • Du entscheidest: Hansefit, EGYM Wellpass, Kinderbetreuung oder JobRad – wir unterstützen Dich flexibel mit einem Zuschuss von bis zu 60 € monatlich
  • Zusätzlich profitierst Du von exklusiven Vergünstigungen mit Corporate Benefits
  • Du kannst auf uns zählen – TELUS Health stärkt Dich mit individuellen Angeboten für Deine mentale Gesundheit
  • Wir gestalten Deine Entwicklung – mit LinkedIn Learning hast Du Zugriff auf inspirierende Lerninhalte und praxisnahe Weiterbildung, die Dich wirklich voranbringen
  • Wir denken an Deine Zukunft – mit unserem Aktienkaufprogramm kannst Du direkt am Unternehmenserfolg teilhaben, und durch unsere betriebliche Altersvorsorge (bAV) sicherst Du Dir finanzielle Stabilität für die Zukunft
ResMed - Alle Stellenangebote

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