Technical Customer Service Helpdesk

• Problem-solving with system – taking in technical fault reports, analyzing them, and finding solutions independently or in a team via phone, email, or remote access
• VIP support with personality – exclusive support for premium customers via a dedicated hotline
• Remote installations & configurations – performing software installations and individual configurations via phone or remote access
• Knowledge management – documenting solutions and further developing the internal knowledge database
• Technical contact person – supporting Field Service teams and dealers with questions regarding software and hardware
• Error analysis in depth – using modern tools for analysis and working closely with internal experts
• Support for special solutions – installing and configuring special solutions remotely
• Team player for sales & marketing – supporting colleagues from sales and marketing with technical know-how

• Clear, friendly, and solution-oriented communication
• Technical understanding and enjoyment in explaining complex matters
• Ideally, technical knowledge in the field of mail processing
• Enjoy working in a team and taking responsibility for tasks
• Very good language skills in German and English

Ideally, technical knowledge in the field of mail processing

• Flexible work: hybrid work model combining office and remote work
• Unlimited learning: access to a 24/7 online learning platform
• Inclusive community: join Empowered Communities and engage in the philanthropy program
• Extensive additional benefits: attractive benefits in work-life balance and more, including a generous referral program
• Care for well-being: free employee assistance program for mental health support