Servicespezialist

• Customer care at DB Information
• Sales of additional products such as accommodation and rental car services
• Active passenger care in the station area including assistance with boarding, transferring and disembarking
• Providing assistance to travelers
• Developing travel alternatives for missed connections
• Performing mobility tasks
• Handling tasks related to passenger rights (issuing taxi vouchers, etc.)
• Checking the timeliness and visual condition of notices and brochures
• Accepting lost property
• Issuing delay certificates for long-distance and local transport

• Successful completion of vocational training (e.g., retail merchant, hotel specialist, or gastronomy specialist)
• High communication and consulting competence
• Ideally first experience in dealing with customers
• Good manners with confident appearance and well-groomed appearance
• Customer and service orientation as well as professional service behavior
• Willingness to work shifts (weekend and holiday work)

First experience in dealing with customers

• 16 free trips within Germany per year
• Further travel discounts such as DB job ticket for daily commute
• Favorable accompanying options for family and friends
• Market-standard salary package
• Usually unlimited employment contracts
• Job security
• Many extras
• Company pension scheme