Servicespezialist:in

• part of customer service in DB Information, including mobile service on the platform, providing active passenger care in the station area including assistance with boarding, transferring, and alighting
• responsibility for non-discriminatory passenger information using provided information systems and media, even during operational disruptions, track changes, or train cancellations
• providing assistance to passengers and developing travel alternatives for missed connections in coordination with the 3-S center
• handling tasks related to 'passenger rights' (issuing taxi vouchers, etc.)
• checking the timeliness and visual condition of notices and brochures, accepting lost property, and issuing delay certificates for long-distance and local transport
• carrying out special assignments on the instruction of station management or station service management as a company representative in the station

• successfully completed vocational training (e.g., Kaufmann/Kauffrau für Verkehrsservice, Kaufmann/Kauffrau im Einzelhandel, Hotelfachmann/Hotelfachfrau, or Fachmann/Fachfrau für die Gastronomie)
• ideally good knowledge in the field of transport geography
• pronounced service orientation and willingness with very good communication skills
• enjoyment of teamwork and value collegial cohesion
• proficient in common IT applications such as MS Office
• willingness to work in shift and alternating duty, including weekends and holidays
• pronounced service orientation, willingness to perform, assertiveness, and high flexibility

good knowledge in the field of transport geography

• 16 free trips within Germany per year
• further travel discounts such as DB Job-Ticket for daily commute
• favorable conditions for bringing family and friends
• market-standard salary package
• usually unlimited employment contracts
• job security
• many extras
• company pension plan
• long-term perspective through permanent employment in a future-oriented group