Servicemitarbeiter:in am Bahnhof Jobs | Deutsche Bahn (Rosenheim)

Verantwortlichkeiten

Being the face of Deutsche Bahn, providing professional and knowledgeable support for all customer questions and concerns
Conducting non-discriminatory passenger information using provided information systems and media, even during operational disruptions, track changes, train cancellations, or missed connections
Providing assistance for passengers with reduced mobility and developing travel alternatives for missed connections in coordination with the 3-S center
Acting as a trusted contact for customers, accepting lost property, assisting mobility-impaired persons on the platform, and performing first aid duties as needed
Taking on tasks in mobile service at the station and on platforms, and handling locker matters
Ensuring compliance with service and safety standards by being present on the platform
Communicating relevant information to passengers in case of operational disruptions

Successful completion of a commercial or service-oriented vocational training (e.g., hotel clerk, restaurant specialist, office clerk)
Very good host mentality and understanding of an adequate appearance
High level of communication skills and confident, reliable demeanor
Good knowledge of transport geography and pronounced customer- and service-oriented action, even in difficult situations
Willingness to work outdoors on our platforms and to work shifts (including weekends and holidays)
Good knowledge of German and basic knowledge of English
Sense of responsibility, initiative, flexibility, and pronounced communication and conflict skills