Senior Technical Specialist [NAC] [After-Sales Diagnostics]

About MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. Job Responsibilities · Coordinate and manage the operations of the technical support team at the Network Assistance Center · As an automotive technical specialist with solid diagnostic knowledge, your responsibilities will include: · Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand. · Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers. · Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives. · Support & resolve Mercedes-Benz Workshops with any technical issues · Working in a global team to deliver diagnostic content in time, with the defined quality Effective communication and co-ordination with Various Stake Holders.