Senior Customer Service Manager Jobs

Senior Key Account Manager

As a member of our strong Senior Key Account Management team, you are responsibl...

Standort

Switzerland , Zurich

Gehalt:

Nicht angegeben

Avaloq

Ablaufdatum

Bis auf Weiteres

Anforderungen

Excellent business acumen
Profound knowledge of main banking processes and rules, as well as banking products/financial instruments
Proven work experience in the banking industry
Thorough understanding and practical knowledge of business process and IT outsourcing solutions in the financial industry
Strong client relationship, negotiation and sales skills with the ability to define and implement account plans
Excellent interpersonal and communication skills
Well-developed leadership potential
Flexibility to travel up to 30%
Native in German or Swiss German and fluent in English

Verantwortlichkeiten

Manage customer relationships in the Swiss German speaking region
Understand your customers’ needs and represent their interests within Avaloq and act as a single point of contact between the parties
Secure efficient client retention by increasing customer satisfaction with regards to requests, offers and SLA implementation
Cultivate a productive customer-oriented approach with the key decision makers at the customers’ locations
Act as client relationship expert who can best allocate appropriate solutions to customer requirements
Manage and guide the customers through the implementation of a standardized Governance Model
Be responsible for escalation management
Lead internal project teams to support customers’ needs
Develop and implement account and business plans to reach revenue targets
Increase customer portfolio market shares through upselling opportunities

Was wir biete

Annual bonus
Flexible working
Instant recognition scheme
Access to Udemy for professional and personal learning

Vollzeit

Senior Customs Manager

Als Senior Customs Manager (all genders) übernimmst du Aufgaben im Import- als a...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

Zalando Lounge

Ablaufdatum

Bis auf Weiteres

Anforderungen

successfully completed degree with a focus on business administration, finance or customs administration or comparable training with relevant practical experience, particularly in the application of relevant customs procedures
in-depth experience with authorizations and customs procedures of economic importance (e.g., customs warehousing procedures, transit procedures) as well as good project management skills
confident communication skills in German and English
proven track record in managing complex process improvements and implementations
initiative, implementation strength, pragmatism and perseverance

Verantwortlichkeiten

take on tasks in both import and export areas
co-responsible for successful customs audits and ensuring the high quality of our processes
accompany projects and lead initiatives for process improvements
drive our projects forward and are constantly looking for further optimization opportunities
initiate and implement 'Leading Practice' approaches in interdisciplinary teams
training and mentoring for colleagues, as well as imparting customs knowledge to all stakeholders within the company
engage in import and export projects, accompany customs audits and are the contact person within the company for customs matters
provide advisory support to colleagues in the operational day-to-day business with your know-how on complex customs issues
have a high degree of creative freedom in implementing your initiatives
assume a leading role in terms of professional competence in a cross-functional team and promote team effectiveness to achieve team goals through close collaboration

Was wir biete

employee share program
40% discount on fashion and beauty products sold and shipped by Zalando, 30% discount on the Zalando Lounge, discounts with external partners
two days of paid leave per year for voluntary work
hybrid working model, up to 60% home office per week and flexible working hours
work 30 days from abroad per calendar year
at least 27 vacation days per calendar year
relocation support (by prior arrangement)
family services, including counseling and support
options for health and well-being (e.g., Gympass)
support for mental well-being and coaching available

Vollzeit

Business Process Transactions Analyst

Main role is to service incoming calls from our client's call center and make su...

Standort

Philippines , Taguig City

Gehalt:

Nicht angegeben

DXC Technology

Ablaufdatum

Bis auf Weiteres

Anforderungen

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 1+ years of relevant work experience
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology

Verantwortlichkeiten

Execute business process transactions, ensuring accuracy and adherence to established procedures
Collaborate with senior analysts, managers, and other team members
Assist in process improvement projects and data analysis
Support the team in identifying process bottlenecks and maintaining quality standards
Ensure compliance with established quality and procedural guidelines
Contribute to updating and documenting process procedures
Work with the team to achieve performance targets and quality standards
Participate in training and development programs

Senior Consultant SAP TRM

As Senior Consultant you are a central component for the successful implementati...

Standort

Germany , bundesweit

Gehalt:

Nicht angegeben

Sopra Steria

Ablaufdatum

Bis auf Weiteres

Anforderungen

Completed degree in (Business) Informatics, Mathematics, Industrial Engineering, Economics or comparable qualifications
Relevant consulting experience in a reputable consulting firm
Solid knowledge of SAP FSCM Treasury and Risk Management solutions (especially Transaction Manager, Market Risk Analyzer, payment transactions, accounting and SAP business partner)
Banking expertise of business processes in banks
Ideally first experience with S/4 HANA and SAP Cloud Platform
Initiative and implementation skills
Willingness to take on project responsibility
Good German and English skills (from B2 level)

Verantwortlichkeiten

Implementation of IT projects related to SAP FSCM Treasury and Risk Management for customers in relevant industries
Optimization of existing SAP applications in SAP FSCM Treasury and Risk Management
Supporting the transition of modules to modern service-oriented architectures or cloud applications
Professional consulting of customers using analytical and conceptual skills
Supporting customers in optimizing and further developing existing SAP FSCM Treasury and Risk Management solutions
Taking responsibility for the technical development of the team and service offerings
Shaping customer-specific consulting offers with expertise in new project initiation

Was wir biete

Extensive technical and methodological training including certifications
Diverse development perspectives within the company
Hybrid working within Germany and for a limited time in defined EU countries
Family service
Company fitness
Sabbatical possibility
30 days vacation with possibility to individually increase or decrease annual vacation by up to 5 days
IT equipment support for optimal mobile working
Company car and service bike through salary conversion
Team spirit

Vollzeit

Neu

Senior Sales Agent

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Kassel

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Eine abgeschlossene kaufmännische oder betriebswirtschaftliche Berufsausbildung
Mindestens 1 Jahr Berufserfahrung im Einzelhandel, Telesales/Telemarketing oder Customer Operations-Bereich
Fundierte Kenntnisse über Telekommunikationslösungen
Sehr gutes Verständnis über Vertriebsmethodiken/-techniken
Fließende Deutschkenntnisse in Wort und Schrift (C1 nach GER)

Verantwortlichkeiten

Verantwortung für den bedarfsgerechten Verkauf, Beratung und Service von Vodafone-Produkten am PoS und ergänzend auch am Telefon
Unterstützung bei der Einhaltung eines adäquaten Erscheinungsbilds der Filiale gem. der vorgegebenen Richtlinien mittels Durchführung des täglichen Storechecks
Einhaltung aller Richtlinien und Bestimmungen (wie z.B. Kassen-,Legitimationsrichtlinien, etc.)
Unterstützung bei der Durchführung der wöchentlichen Inventur und Prüfung der Lagerbestände gem. entsprechender Vorgaben
Unterstützung des/der Store Manager:in bei der Ausarbeitung und Multiplikation von Vertriebsmethoden an das Team

Was wir biete

Attraktive Vergütung und Altersvorsorge: Als Tarif-Mitarbeiter:in bekommst Du Urlaubs- und Weihnachtsgeld
Betriebliche Altersvorsorge (Pensionsplan)
Weiterbildung: Lern- und Trainingsprogramme zur individuellen Entwicklung
Work-Life-Balance: Unterstützung durch Gesundheits- oder Achtsamkeitsprogramme
Unterstützung bei der Pflege von Angehörigen
Rabatte und Zusatzleistungen auf alle Vodafone-Produkte für Mobilfunk, Festnetz, Internet und TV

Teilzeit

Vendor Compliance Manager Logistics Strategy & Operations

Als Vendor Compliance Manager Logistics Strategy & Operations spielst du eine en...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

Just Eat Takeaway.com

Ablaufdatum

Bis auf Weiteres

Anforderungen

Berufserfahrung in den Bereichen Compliance, Logistikbetrieb, Supply Chain oder einem verwandten Bereich
Fundiertes Verständnis relevanter deutscher Vorschriften (Arbeitsrecht, Transportrecht, Sicherheits- und Versicherungsanforderungen)
Nachgewiesene Erfahrung in der Durchführung von Audits, Untersuchungen oder Risikobewertungen
Exzellente analytische Fähigkeiten mit der Kapazität, Daten zu interpretieren und Entscheidungen voranzutreiben
Starke Kommunikations- und Stakeholder-Management-Fähigkeiten
Erfahrung in der Zusammenarbeit mit externen Flottenpartnern, Supply-Chain-Partnern oder Lieferanten
Sicherer Umgang mit dynamischen, schnelllebigen Umgebungen, idealerweise in den Bereichen Tech, E-Commerce oder Lieferplattformen
Fließende Deutsch- und Englischkenntnisse
Bereitschaft zu Reisen innerhalb Deutschlands für Partner-Audits und Vor-Ort-Inspektionen

Verantwortlichkeiten

Compliance Governance & Auditing: Durchführung regelmäßiger Audits bei externen Flottenpartnern, einschließlich Dokumentenprüfungen, Verifizierung der Kurierqualifikationen, Versicherungen, Sicherheitsschulungen und vertraglicher Compliance
Umsetzung und Pflege aktueller Compliance-Frameworks, Richtlinien und Standards für alle Logistikabläufe mit externen Flottenpartnern
Sicherstellung der Einhaltung relevanter Vorschriften durch die Partner (z. B. Arbeitsrecht, Verkehrssicherheit, Transportvorschriften)
Prüfung und Genehmigung von Lieferantenqualifikationen, Zertifizierungen und Onboarding-Unterlagen
Vorfall & Risikomanagement: Untersuchung von Compliance-Verstößen und Vorfällen im Zusammenhang mit Kurieren
Leitung von Ursachenanalysen und Koordination von Korrekturmaßnahmen- Plänen mit internen und externen Stakeholdern
Proaktive Entwicklung von Frühindikatoren und Prozessen zur Minimierung operativer, finanzieller und reputationsbezogener Risiken im gesamten Flottenbetrieb
Regelmäßige Bewertung von Compliance-Risiken und Aktualisierung von Minderungsstrategien
Abteilungsübergreifende Zusammenarbeit: Zentraler Ansprechpartner für lokale und globale Funktionen wie Group Compliance, Legal, Procurement, Finance, Customer Service und Operations in Bezug auf Compliance-Themen
Unterstützung von Group Compliance und Procurement bei der Vertragsentwicklung, um sicherzustellen, dass Compliance-Anforderungen verankert sind

Was wir biete

Ein wettbewerbsfähiges Vergütungspaket, das Leistung belohnt und durch eine offene Feedbackkultur ergänzt wird
Wir legen großen Wert auf regelmäßiges Feedback im Rahmen unseres Performance-Review-Cycle
Wir bieten einen unbefristeten Arbeitsvertrag mit der Flexibilität, im Hybrid zu arbeiten
Ein Modell zur betrieblichen Altersvorsorge mit einem Arbeitgeberzuschuss von 20%
Die Möglichkeit, Teil eines vielfältigen und integrativen Teams mit mehr als 99 Nationalitäten zu sein und sich unseren zahlreichen Gemeinschaften und ERGs anzuschließen
Weiterbildungsmöglichkeiten, wie unseren Learning Hub, LinkedIn Learning, Bookboon und interne Schulungen sowie Online-Englischkurse
Arbeit, die einen Unterschied macht - die Möglichkeit, zu unseren Nachhaltigkeitsinitiativen beizutragen und in unserem DGNB-zertifizierten Büro in Berlin zu arbeiten
Feiere mit dem Team: Nimm an unseren After-Work-Drinks sowie an regelmäßigen Teamevents, Wohltätigkeits- Initiativen und unserem Sommer- und Winterfest teil!

Vollzeit

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week in the office
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Senior Customer Service Manager

Vodafone

Standort:
Germany , Berlin

Kategorie:
Kundendienst

Vertragstyp:
Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:
21. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Senior Customer Service Manager

Vodafone

Standort:Germany , Berlin

Kategorie:Kundendienst

Vertragstyp:Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:21. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

Ähnliche Jobs für Senior Customer Service Manager

Senior Key Account Manager

Senior Customs Manager

Business Process Transactions Analyst

Senior Consultant SAP TRM

Senior Sales Agent

Vendor Compliance Manager Logistics Strategy & Operations

Senior Site Reliability Engineer

Senior Site Reliability Engineer

Standort:
Germany , Berlin

Kategorie:
Kundendienst

Vertragstyp:
Nicht angegeben

Job veröffentlicht:
21. Januar 2026