Senior Customer Experience Manager Jobs

Senior Account Manager - DACH

Bei JOIN glauben wir, dass Recruiting einfach, schnell und fair sein sollte – fü...

Standort

Germany , Berlin

Gehalt:

65000.00 - 100000.00 EUR / Year

join.com

Ablaufdatum

Bis auf Weiteres

Anforderungen

5+ Jahre Erfahrung im Account Management, Sales oder Customer Success mit starkem kommerziellem Fokus, idealerweise im SaaS- oder Tech-Umfeld
Nachweisbare Erfolge im Ausbau von Bestandskund:innen und im Erzielen messbarer Umsatzeffekte
Ausgeprägter Sales Drive: Du erkennst Chancen, schließt Abschlüsse sicher ab und entwickelst Accounts strategisch weiter
Sehr starke Kommunikations- und Präsentationsfähigkeiten in Deutsch und Englisch
Proaktive, strukturierte und eigenständige Arbeitsweise mit hoher Ergebnisorientierung
Stark ausgeprägtes kundenorientiertes Mindset und die Fähigkeit, geschäftliche Herausforderungen in lösungsorientierte Strategien zu übersetzen
Hohe intrinsische Motivation und echtes Interesse daran, etwas zu bewegen

Verantwortlichkeiten

Du verantwortest den Aufbau, die Betreuung und das Wachstum eines eigenen Portfolios strategischer Bestandskund:innen als zentrale Ansprechperson
Du verstehst die Bedürfnisse deiner Kund:innen im Detail und übersetzt sie in passgenaue, wirkungsvolle Lösungen
Du treibst die Weiterentwicklung deiner Accounts aktiv durch gezieltes Up- und Cross-Selling voran
Du führst beratende Verkaufsgespräche, Bedarfsanalysen und überzeugende Präsentationen – vom Recruiter Level bis hin zur Geschäftsführung
Du arbeitest datenbasiert mit HubSpot, steuerst Pipeline, Forecasts und Verkaufschancen strukturiert und transparent
Du verhinderst Kundenabwanderung proaktiv durch starke Stakeholder-Beziehungen und eine klare Account-Strategie
Du arbeitest eng mit Sales, Marketing und Product zusammen, um eine herausragende Customer Experience sicherzustellen

Was wir biete

Apple-Hardware – Die besten Tools für deinen Erfolg (MacBook)
Team-Events – Brunches, Sportaktivitäten und vierteljährliche Treffen in Berlin
Produktivität von überall – 104 Remote-Tage pro Jahr (nach der Probezeit), gemäß unserer Hybrid-Policy
Wettbewerbsfähiges Gehalt – Abhängig von deiner Erfahrung
Umzugsunterstützung – Hilfe bei Papierkram, Reise und einem Monat möblierter Unterkunft

Vollzeit

Senior Key Account Manager

As a member of our strong Senior Key Account Management team, you are responsibl...

Standort

Switzerland , Zurich

Gehalt:

Nicht angegeben

Avaloq

Ablaufdatum

Bis auf Weiteres

Anforderungen

Excellent business acumen
Profound knowledge of main banking processes and rules, as well as banking products/financial instruments
Proven work experience in the banking industry
Thorough understanding and practical knowledge of business process and IT outsourcing solutions in the financial industry
Strong client relationship, negotiation and sales skills with the ability to define and implement account plans
Excellent interpersonal and communication skills
Well-developed leadership potential
Flexibility to travel up to 30%
Native in German or Swiss German and fluent in English

Verantwortlichkeiten

Manage customer relationships in the Swiss German speaking region
Understand your customers’ needs and represent their interests within Avaloq and act as a single point of contact between the parties
Secure efficient client retention by increasing customer satisfaction with regards to requests, offers and SLA implementation
Cultivate a productive customer-oriented approach with the key decision makers at the customers’ locations
Act as client relationship expert who can best allocate appropriate solutions to customer requirements
Manage and guide the customers through the implementation of a standardized Governance Model
Be responsible for escalation management
Lead internal project teams to support customers’ needs
Develop and implement account and business plans to reach revenue targets
Increase customer portfolio market shares through upselling opportunities

Was wir biete

Annual bonus
Flexible working
Instant recognition scheme
Access to Udemy for professional and personal learning

Vollzeit

Neu

Senior Customer Experience Manager

Mache deinen nächsten Karriereschritt bei The Stepstone Group und übernimm Veran...

Standort

Germany , Düsseldorf

Gehalt:

Nicht angegeben

StepStone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abgeschlossenes Studium der Wirtschafts-, Sozialwissenschaften oder ein vergleichbarer Abschluss
3–5 Jahre Berufserfahrung als CX-Manager:in auf Unternehmensseite, im Consulting oder in einer Marktforschungsagentur
Ausgeprägte analytische Fähigkeiten, strukturierte und eigenverantwortliche Arbeitsweise sowie ein überzeugendes Auftreten
Fundierte Kenntnisse in Statistik und Datenanalyse im Kontext von CX- und Unternehmensdaten
Sehr gute Deutsch- und gute Englischkenntnisse

Verantwortlichkeiten

Analyse der Kundenerwartungen und wirkungsvolle Weiterentwicklung der Customer Experience in den Fachabteilungen
Gestaltung und Optimierung von Customer Journeys mit dem Ziel, die Kundenzufriedenheit (NPS) nachhaltig zu steigern
Planung und Steuerung internationaler Kunden- und Marktstudien in Zusammenarbeit mit externen Agenturen
Aufbereitung und Präsentation der Studienergebnisse gegenüber dem Senior Management und C-Level Executives
Umsetzung von Ad-hoc-Projekten zur gezielten Verbesserung der Kundenzufriedenheit

Was wir biete

30 Tage Urlaub + 1 Brauchtumstag + 2 extra Tage für Weihnachten und Neujahr
Hybrides Arbeitsmodell
Betriebliche Altersvorsorge
Betriebliche Risikolebensversicherung
Volunteer days
Jobbike
In-house Gym
In-house Barista
Vergünstigte Urban Sports Club Mitgliedschaft
Vergünstigtes Parken, Job- oder Deutschland-Ticket

Vollzeit

Neu

Senior Customs Manager

Als Senior Customs Manager (all genders) übernimmst du Aufgaben im Import- als a...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

Zalando Lounge

Ablaufdatum

Bis auf Weiteres

Anforderungen

successfully completed degree with a focus on business administration, finance or customs administration or comparable training with relevant practical experience, particularly in the application of relevant customs procedures
in-depth experience with authorizations and customs procedures of economic importance (e.g., customs warehousing procedures, transit procedures) as well as good project management skills
confident communication skills in German and English
proven track record in managing complex process improvements and implementations
initiative, implementation strength, pragmatism and perseverance

Verantwortlichkeiten

take on tasks in both import and export areas
co-responsible for successful customs audits and ensuring the high quality of our processes
accompany projects and lead initiatives for process improvements
drive our projects forward and are constantly looking for further optimization opportunities
initiate and implement 'Leading Practice' approaches in interdisciplinary teams
training and mentoring for colleagues, as well as imparting customs knowledge to all stakeholders within the company
engage in import and export projects, accompany customs audits and are the contact person within the company for customs matters
provide advisory support to colleagues in the operational day-to-day business with your know-how on complex customs issues
have a high degree of creative freedom in implementing your initiatives
assume a leading role in terms of professional competence in a cross-functional team and promote team effectiveness to achieve team goals through close collaboration

Was wir biete

employee share program
40% discount on fashion and beauty products sold and shipped by Zalando, 30% discount on the Zalando Lounge, discounts with external partners
two days of paid leave per year for voluntary work
hybrid working model, up to 60% home office per week and flexible working hours
work 30 days from abroad per calendar year
at least 27 vacation days per calendar year
relocation support (by prior arrangement)
family services, including counseling and support
options for health and well-being (e.g., Gympass)
support for mental well-being and coaching available

Vollzeit

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week in the office
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Neu

Business Process Transactions Analyst

Main role is to service incoming calls from our client's call center and make su...

Standort

Philippines , Taguig City

Gehalt:

Nicht angegeben

DXC Technology

Ablaufdatum

Bis auf Weiteres

Anforderungen

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 1+ years of relevant work experience
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology

Verantwortlichkeiten

Execute business process transactions, ensuring accuracy and adherence to established procedures
Collaborate with senior analysts, managers, and other team members
Assist in process improvement projects and data analysis
Support the team in identifying process bottlenecks and maintaining quality standards
Ensure compliance with established quality and procedural guidelines
Contribute to updating and documenting process procedures
Work with the team to achieve performance targets and quality standards
Participate in training and development programs

Neu

Senior Site Reliability Engineer

At Scout24, we believe reliability must be taken into consideration early and of...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Significant experience in software engineering with scalable distributed systems (around 8 years preferred, but we value skills over strict timelines)
Strong SRE background with deep understanding of SLIs, SLOs, error budgets, and observability
Platform engineering/DevOps expertise and passion for monitoring distributed systems
Experience with incident management, post-incident analysis, and organizational change
Experience leveraging AI tools to drive problem-solving and productivity, maintaining effective human oversight and judgement.
Data-driven mindset that uses metrics to evaluate engineering decisions
Technical leadership experience including mentoring, pair programming, and solution design
Ability to balance strategic vision with tactical implementation
Excellent communication skills to translate technical concepts across various stakeholders
Growth mindset with strong cross-functional collaboration abilities

Verantwortlichkeiten

Research, engineer and experiment with new ways to improve our observability platform and tooling
Design and implement a comprehensive reliability strategy that aligns with business outcomes
Lead the definition of reliability targets (SLOs) that enable teams to make data-driven decisions
Guide the technical roadmap for reliability and observability across Scout24
Advocate for reliability and resiliency as essential components of our product development cycle
Report key reliability KPIs and metrics to leadership, providing actionable insights on system health and reliability trends
Own and continuously improve our incident handling processes and automation
Foster a blameless culture of learning from incidents across the company
Lead the definition and implementation of our disaster recovery framework in the cloud
Partner with Platform teams to build observability and reliability tooling

Was wir biete

A competitive salary package and a bonus on top
Hybrid work model with three days of on-site work per week
30 days of vacation per year
Work from abroad for 10 days per year
Relocation agency supports with visa process and an attractive relocation package
Plus membership for tenants on ImmoScout24
Dedicated learning time per month, online courses on ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths
Professional family service to help find a childcare center or offers emergency childcare
Bring your dog to work (upon approval)
Subsidize public transport or Job Bikes

Neu

Technical Team Lead

We are looking for a technical team lead to lead an agile team of software devel...

Standort

Philippines , Cebu City

Gehalt:

Nicht angegeben

AMCS Group

Ablaufdatum

Bis auf Weiteres

Anforderungen

Familiarity and practical experience in leading agile development teams
Experience in large-scale agile development and CI/CD best practices
Expertise in the C#/.net technology stack
Experience with Microsoft cloud platforms a bonus
Experience in personnel management
Excellent communication skills

Verantwortlichkeiten

Lead a global software development scrum team building the next generation of the AMCS SaaS platform
Lead a team of software developers and quality engineers to implement central aspects of the AMCS SaaS platform roadmap
Clear growth path into the role of software development manager, leading multiple teams with team leaders, scrum masters and senior developers as direct employees
Set high standards in technical excellence to deliver the best possible code quality
Introduce and improve CI/CD and DevOps techniques to increase release frequency and ensure the product is continuously deliverable through partnership with QA and DevOps team members
Responsible for timely and high-quality pull requests in the team – push early, push often, ensure high coverage and automatic quality gates
Ensure operational implementation and consistency through the team – through an agile, data-driven approach
Create technical drafts for the team in partnership with architecture and senior developers
Monitor the creation and review of design tasks for user stories
Own non-functional backlog

Was wir biete

Health insurance for you and up to three dependents from day one
Hybrid work setup
Convenient shuttle service
Free food and coffee on site
Allowances
25 days vacation
Access to a learning platform for skills training with progress tracking

Vollzeit

Senior Customer Experience Manager

StepStone

Standort:
Germany , Düsseldorf

Kategorie:
Kundendienst

Vertragstyp:
Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:
02. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

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Senior Customer Experience Manager

StepStone

Standort:Germany , Düsseldorf

Kategorie:Kundendienst

Vertragstyp:Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:02. Januar 2026

Auf der Suche nach weiteren Möglichkeiten? Suchen Sie nach anderen Stellenangeboten, die zu Ihren Fähigkeiten und Interessen passen.

Ähnliche Jobs für Senior Customer Experience Manager

Senior Account Manager - DACH

Senior Key Account Manager

Senior Customer Experience Manager

Senior Customs Manager

Senior Site Reliability Engineer

Business Process Transactions Analyst

Senior Site Reliability Engineer

Technical Team Lead

Standort:
Germany , Düsseldorf

Kategorie:
Kundendienst

Vertragstyp:
Nicht angegeben

Job veröffentlicht:
02. Januar 2026