Reiseberater

• Being a host in the DB travel centers
• Becoming an expert in travel offers and services and designing warm encounters with guests
• Competently advising guests on service requests, ticket purchase, travel planning, and use of digital apps such as DB Navigator
• Finding good solutions when things don't go smoothly for customers
• Working with modern communication and sales systems
• Contributing to the further development of workflows

• Ideally a completed training as a traffic service clerk, a comparable commercial training or experience in customer service/sales
• Proficiency in digital work tools and MS Office
• Problem-solving mindset, willingness to learn and develop
• Good foreign language skills and joy in interacting with people from other cultures
• Responsibility, reliability, and teamwork
• Ability to stay calm and maintain overview in difficult situations
• Flexibility and mobility
• Willingness to work early and late shifts, on weekends and public holidays

Completed training as a travel consultant

• 16 free journeys within Germany per year
• Further travel benefits such as DB Job-Ticket
• Discounted travel options for family and friends
• Tariff-bound activity
• Fair pay and co-determination rights
• Overtime compensation models
• Christmas bonus
• Various additional benefits