Reiseberater

• active and needs-based customer consultation and sales of the entire product range including service and additional offers
• friendly customer approach
• adherence to sales and quality standards
• support and guidance for customers in transitioning to the digital world
• assistance with ticket purchases for all sales channels
• making goodwill decisions within a given framework
• handling refunds and other customer concerns
• providing assistance for non-rail-related inquiries

• successfully completed vocational training as a Kaufmann für Verkehrsservice or comparable commercial training
• experience as a travel consultant
• good traffic geography skills
• customer- and service-oriented behavior
• good verbal and written expression
• good manners and well-groomed appearance
• high initiative
• independent work
• flexibility
• team skills
• negotiation-proof knowledge of English
• second foreign language is an advantage
• willingness to work early and late shifts, weekends, and holidays

second foreign language

• up to 16 free trips within Germany per year
• travel discounts for friends and family
• discounts in shopping, leisure, travel, and rail offers
• nationwide workplaces
• individual and long-term development and advancement opportunities through seminars, trainings, and qualifications