Kundenservice Mitarbeiter mit Kfz Background

• Analyze and assess damage and defects in used cars based on photos, videos, or cost estimates, considering high quality standards
• Work closely with automotive workshops
• Act as a communicative interface, coordinating between customers, internal departments, and external service providers
• Act as a technical advisor to the team with your expertise, support on technical questions, and actively contribute to the development of processes and solutions
• Ensure a positive Autohero buying experience for customers with a solution-oriented approach and technical know-how

• Experience in the automotive sector (e.g., as a mechatronics technician, bodybuilder, or automotive service advisor)
• Ideally, first professional experience in customer service
• Communication talent with enjoyment of customer contact
• Structured, independent work style and team player
• Fluent German language skills
• Confident handling of Google Tools (Sheets, Gmail, Calendar, etc.)
• English language skills are an advantage
• Passion for cars
• Willingness to learn new topics

English language skills are an advantage

• Up to 100% remote work within Germany
• Individual training and coaching by internal trainers for personal development
• Open corporate culture that values feedback and transparency
• Discounts on well-known brands like Apple, Expedia, Adidas, Sky, and Bosch
• Discounts on the entire vehicle stock for you, your family, and your circle of friends