Kundenbetreuer

• Actively advise and support customers on and in the train
• Provide schedule and tariff information
• Give information about connecting services and irregularities
• Responsible for ticket control
• Responsible for order and safety on the train
• Increase customer satisfaction with high service quality
• Collaborate with colleagues such as train drivers, service staff, or security personnel

• Successfully completed vocational training (e.g., hotel management, flight attendant, salesperson, retail merchant) or relevant experience in the service sector
• Familiarity with mobile devices
• Conflict resolution and communication skills
• Customer and service awareness
• Well-groomed and friendly appearance
• Willingness to wear company clothing
• Willingness to work irregular shift schedules
• Valid Class B driver's license is advantageous

Valid Class B driver's license

• 16 free trips within Germany per year
• Travel discounts including DB Job-Ticket for daily commute
• Discounted travel options for family and friends
• Employee shopping discounts
• Market-competitive salary package
• Usually unlimited employment contracts
• Job security
• Extras and company pension scheme
• Long-term perspective in a future-oriented company
• Individual development opportunities with seminars, trainings and qualifications
• Career advancement opportunities at specialist, project or management level