Kundenbetreuer:in im Nahverkehr

• Actively advise and support our customers at and on the train
• Provide timetable and tariff information and give information about connecting services and irregularities
• Responsibility for checking and selling tickets
• Responsible for order and safety on the train
• Increase customer satisfaction with high service quality
• Collaboration with colleagues, such as train drivers, service staff or security personnel

• Completed training or retraining as a customer service representative in local transport
• Familiarity with handling mobile devices
• Customer and service awareness
• Good conflict and communication skills
• Well-groomed and friendly appearance
• Willingness to wear company clothing
• Willingness to work irregular shift schedules
• Good German language skills (min. B1) in speaking and writing
• Good Dutch language skills (min. B1) or willingness to acquire them in a company-offered language course

Valid Class B driver's license

• 16 free trips within Germany per year
• Further travel discounts such as DB job ticket for daily commute
• Cheap accompanying tickets for family and friends
• Discounted shopping offers for employees (e.g., mobile phone contracts, insurance, hotel chain discounts, fashion, lifestyle)
• Market-competitive salary package
• Usually unlimited employment contracts
• Job security
• Extras
• Company pension plan
• Long-term perspective in a future-oriented group
• Individual development opportunities with seminars, training, and qualifications
• Development and advancement opportunities at specialist, project, or management level