Koordinator:in Pünktlichkeit / Service am Bahnhof

• Ensuring and monitoring the scheduled departure of trains, actively contributing to achieving quality and punctuality goals
• In close coordination with colleagues on the platform, on the train, and in the control center, developing solutions for smooth rail operations
• Co-responsible for safety on the platform
• Providing important information to travelers on the platform and assisting with boarding and alighting
• Responsibly reporting and coordinating disruptions and irregularities
• Participating in emergency management measures at the station

• Successfully completed vocational training (e.g., as a restaurant specialist, hotel specialist, security specialist, service specialist for dialog marketing)
• Ideally, first experience in customer contact, customer service, or in the security sector
• Pronounced service, team, and customer orientation as well as independent way of working
• Feel confident speaking German and bring language level C1
• Shift work (early and late shifts, weekend and holiday work) is acceptable
• Willingness to provide proof of medical and psychological suitability (examination as part of the selection process through an occupational health check)

First experience in customer contact, customer service, or in the security sector

• Workplaces nationwide
• Market-standard salary package with usually permanent employment contracts and job security
• Many extras and a company pension plan
• Long-term perspective through permanent employment in a future-oriented group