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IT Service & Process Manager

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REWE digital

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Standort:
Germany , Köln

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Kategorie:
IT-Administration

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Jobbeschreibung:

Im ITSM-Bereich gestalten und steuern wir die gesamte IT-Service-Landschaft. Unser Ziel ist es, durch standardisierte und transparente Prozesse eine hohe Servicequalität und Kundenzufriedenheit sicherzustellen. Wir setzen auf kontinuierliche Verbesserung, Automatisierung und klare Verantwortlichkeiten in den Bereichen Incident-, Problem-, Change- und Service Request Management. Die Zusammenarbeit mit anderen IT- und Fachbereichen sowie die Orientierung an Best Practices wie ITIL sind für uns selbstverständlich.

Verantwortlichkeiten:

  • Verantwortung für Service-Portfolio-Management und kontinuierliche Weiterentwicklung der IT-Services
  • Aufbau und Pflege eines transparenten Service-Katalogs mit passgenauen SLAs
  • Steuerung und Optimierung zentraler ITSM-Prozesse wie Incident, Problem, Change und Service Request
  • Koordination von Schnittstellen zu Produktteams und anderen IT-Bereichen und Beratung interner Stakeholder
  • Analyse der Servicequalität, Erstellung von Reports und Ableitung gezielter Verbesserungsmaßnahmen
  • Begleitung der Einführung neuer IT-Services und Verantwortung für deren Lifecycle-Management
  • Förderung von Automatisierung und Digitalisierung im Service Management

Anforderungen:

  • IT-Ausbildung, Studium im Bereich (Wirtschafts-) Informatik oder vergleichbare Qualifikation abgeschlossen
  • fundierte Erfahrung im IT-Service- und Prozessmanagement – idealerweise nach ITIL
  • Vertrautheit mit modernen IT-Infrastrukturen und Cloud-Technologien
  • sehr gute Deutsch- und gute Englischkenntnisse

Wünschenswert:

Erste Erfahrung im Umgang mit ServiceNow oder vergleichbaren ITSM-Tools

Was wir biete:
  • Flexible Arbeitszeiten
  • mobiles Arbeiten
  • 30 Tage Urlaub + regionale Brauchtumstage
  • Auszeitmodelle (Sabbatical, Pflegeauszeit etc.)
  • Betriebskindergarten
  • jährliches Weiterbildungsbudget von ca. 2.000 €
  • eigene Lernplattform "IT Learning Hub"
  • kostenlose Workshops
  • Inhouse Workshops und Events (Hackathon, Tech Talks)
  • wöchentliche Stand-Ups
  • regelmäßige Tech All-Hands und Open Door-Formate
  • Mitbestimmung der Hardware (MacBooks, ThinkPads) und des Betriebssystems (MacOS, Linux, Windows)
  • moderne IT-Ausstattung
  • vergünstigtes Deutschlandticket
  • Jobrad
  • Parkplätze direkt vor der Tür
  • Möglichkeit auf bis zu zwei zusätzliche Wochen Freizeit pro Jahr
  • Netzwerke (DITO, SHINE, f.ernetzt, WomEngineers, Women's Drive)
  • Rabatte bei REWE, PENNY, toom Baumarkt und DERTOUR Group
  • umfangreiche Gesundheitsleistungen
  • Unterstützung der Altersversorgung (vermögenswirksame Leistungen, REWE Pensionskasse)
  • Urlaubs- und Weihnachtsgeld

Zusätzliche Informationen:

Job veröffentlicht:
14. Februar 2026

Beschäftigungsart:
Vollzeit
Arbeitsart:
Hybride Arbeit
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