IT Service Desk Mitarbeiter Jobs | grey engineering GmbH (München)

IT Service Desk Mitarbeiter

grey engineering GmbH

Standort:
Germany , München

Kategorie:
IT-Administration

Vertragstyp:
Arbeitsvertrag

Gehalt:

Nicht angegeben

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Jobbeschreibung:

We are looking for an IT Service Desk employee (m/f/d) at the Munich location in the field of automation technology as soon as possible. The position is to be filled full-time within the framework of a 40-hour week.

Verantwortlichkeiten:

Ticket processing according to defined use cases/guidelines for defined services
Independent development of missing use cases and guidelines
Problem solving according to use cases or forwarding to respective IT service
Independent clarification of problems with customers and internal parties
Issuing customer information about solution and closing of tickets
Optimization of existing standard operating processes/guidelines or their implementation within the incident management process and tools regarding activities/performance

Anforderungen:

Successfully completed training as Bürokaufmann (m/w/d), Industriekaufmann (m/w/d) or comparable qualification
Very good knowledge of SAP and MS Office
Affinity for details and healthy assertiveness
Customer- and service-oriented way of working
Good German and English language skills, spoken and written

Was wir biete:

Unlimited contract for secure future planning
Exciting and varied job in an innovative environment
Flexible working hours and the option for mobile working for optimal work-life balance
Challenging tasks with a high degree of personal responsibility
Attractive, above-average remuneration
Corporate benefits via our online platform
Open culture and familiar working atmosphere