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REWE digital Logo REWE digital · IT-Administration

It Process & Solution Manager

Germany, Köln · Job veröffentlicht 29. Mai 2026
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Jobbeschreibung

Im IT Service Management-Bereich gestalten und steuern wir die gesamte IT-Service-Landschaft. Unser Ziel ist es, durch standardisierte und transparente Prozesse eine hohe Servicequalität und Kundenzufriedenheit sicherzustellen. Wir setzen auf kontinuierliche Verbesserung, Automatisierung und klare Verantwortlichkeiten in den Bereichen Incident-, Problem-, Change- und Service Request Management. Die Zusammenarbeit mit anderen IT- und Fachbereichen sowie die Orientierung an Best Practices wie ITIL sind für uns selbstverständlich.

Verantwortlichkeiten

  • Du übernimmst die End‑to‑End‑Verantwortung für die ITSM‑Prozesse Change und Problem Management und entwickelst diese strategisch weiter
  • Du stellst stabile, effiziente und ITIL‑konforme Prozessabläufe inklusive Major‑Incident‑Handling sicher
  • Du analysierst Störungen und Trends und leitest nachhaltige Maßnahmen zur Service‑Stabilisierung ab
  • Du gewährleistest die Einhaltung von SLAs, KPIs und Qualitätsstandards über alle Teams hinweg
  • Du fungierst als Schnittstelle zwischen Fachbereichen, Service Ownern, Betriebseinheiten und IT-Bereichen
  • Du koordinierst kritische Incidents, Reviews sowie kontinuierliche Verbesserungsmaßnahmen
  • Du treibst Transparenz durch Reporting sowie die Weiterentwicklung von Prozessen, Standards und Automatisierungen voran
  • Du begleitest neue Services mit Fokus auf Prozessintegration und Betriebsfähigkeit

Anforderungen

  • IT-Ausbildung, ein Studium im Bereich (Wirtschafts-) Informatik oder eine vergleichbare Qualifikation
  • fundierte Erfahrung im IT-Service- und Prozessmanagement – idealerweise nach ITIL
  • Moderne IT-Infrastrukturen und Cloud-Technologien sind vertraut
  • Sehr gute Deutsch- und gute Englischkenntnisse

Wünschenswert

Erfahrung im Umgang mit ServiceNow oder vergleichbaren ITSM-Tools

Was wir biete

  • Flexible Arbeitszeiten, mobiles Arbeiten
  • 30 Tage Urlaub + regionale Brauchtumstage
  • Auszeitmodelle (Sabbatical, Pflegeauszeit etc.)
  • Betriebskindergarten
  • Jährliches Weiterbildungsbudget von ca. 2.000 €
  • IT Learning Hub
  • Inhouse Workshops und Events (Hackathon, Tech Talks)
  • Mitbestimmung der Hardware (MacBooks, ThinkPads) und des Betriebssystems (MacOS, Linux, Windows)
  • Vergünstigtes Deutschlandticket
  • Jobrad
  • Parkplätze
  • Netzwerke wie DITO, SHINE, f.ernetzt, WomEngineers @REWE digital, Women's Drive
  • Rabatte bei REWE, PENNY, toom Baumarkt und der DERTOUR Group
  • Umfangreiche Gesundheitsleistungen
  • Unterstützung der Altersversorgung (vermögenswirksame Leistungen, REWE Pensionskasse)
  • Urlaubs- und Weihnachtsgeld
REWE digital - Alle Stellenangebote

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