Guest Experience Manager Jobs | McArthurGlen (Neumünster)

Customer Service & Guest Relation Manager

The Customer Service & Guest Relation Manager is responsible for being the centr...

Standort

Germany , Hamburg

Gehalt:

Nicht angegeben

TUI

Ablaufdatum

Bis auf Weiteres

Anforderungen

Several years of experience in tourism, ideally with cruises
Teamwork and active participation
Clear, appreciative, and solution-oriented communication
Ability to remain calm and solution-oriented under stress
Discretion and confidentiality
Structured work approach
Familiarity with booking systems like DaVinci or START Amadeus
Proficiency in MS Office and English

Verantwortlichkeiten

Being the central contact for guest relation inquiries
Supporting the team with goodwill decisions
Conducting quality controls and optimizing internal processes
Acting as an interface between the team and leadership
Accompanying guests and VIP customers from booking to travel start
Handling guest feedback and goodwill requests
Supporting sales partners as needed
Participating in cross-departmental projects

Was wir biete

Flexible working hours with two mobile office days per week
Market-appropriate remuneration with profit sharing
30 vacation days
Attractive discounts on cruises and other tourism offers
Subsidy for public transport ticket and PLUXEE restaurant pass
Modern workplace in a central location
Contemporary leadership and corporate culture
Regular feedback and development discussions
Employee assistance program
Additional social and health benefits (JobRad, in-house fitness studio, parent-child office, corporate fitness cooperation, yoga courses, massage, company pension plan, etc.)

Vollzeit

General Manager

As General Manager, you will be the host, strategist, motivator, numbers expert,...

Standort

Germany , Frankfurt

Gehalt:

Nicht angegeben

Fairmont Grand Del Mar

Ablaufdatum

Bis auf Weiteres

Anforderungen

Experience successfully positioning and operationally managing a hotel of comparable size
Proficient communication in German and English
In-depth knowledge of the city
Ability to inspire people, recognize potential, and support team development
Hands-on approach, decision-making skills, and accountability
Brings experience, know-how, character, and personality

Verantwortlichkeiten

Assume overall responsibility for both 25hours Hotels in Frankfurt – operationally, strategically, and economically
Lead the team with heart and ensure smooth operations, happy guests, and strong results
Manage budgets and guest requests
Develop revenue and F&B concepts with the gastro-partner
Ensure compliance with brand standards
Manage forecasts
Collaborate with Sales, Marketing, and Revenue Management
Represent the hotel in the Frankfurt hotel scene
Maintain partnerships
Steer projects

Was wir biete

Up to 10 free overnight stays per year as an employee
Generous discounts when visiting our bars and restaurants
Discounts on hotel room bookings worldwide
Great offers from numerous cooperation partners
Part of our colorful employee party

Vollzeit

Manager Kinderbetreuung

Become part of our well-known TUI Destination Team as a motivated and inspiring ...

Standort

Austria; Italy

Gehalt:

1590.00 EUR / Month

TUI Group

Ablaufdatum

Bis auf Weiteres

Anforderungen

EU citizen
Willing to relocate to Austria or Italy by 01.03.2026
Fluent in German and English
Passion for leadership in childcare and excellent guest experiences
Strong communication and leadership skills
Proven management experience
Ability to professionally promote team performance
Structured and organized work style
Ability to plan ahead and remain flexible
Willingness to learn the role's requirements and technologies

Verantwortlichkeiten

Lead and develop the team to ensure childcare offers a varied, innovative, and creative program in a positive and safe environment
Ensure compliance with all manuals, guidelines, and processes
Manage teams across multiple locations, requiring travel
Collaborate closely with extended Destination and Childcare Management
Take responsibility for training, qualification support, financial topics, and daily operational control
Maintain close relationships with hotel management, childcare and operations teams, staff, and guests
Responsible for inventory management, stock control, and quality standards
Act as a specialist contact person in childcare
Use experience, decision-making strength, and planning skills to clarify inquiries
Bring innovative ideas for future concepts based on employee and guest feedback

Was wir biete

Private health insurance
Accommodation
Travel to and from location (flight/train)
Uniform
Company car including fuel costs for business trips
Visa/work permit costs fully covered
Background check costs fully covered
Payment for all completed training days
Free access to TUI online learning platforms
Free access to WeCare team and 24/7 Wellbeing Hub

Vollzeit

Guest Service Agent

To be an ambassador of the Front Office and of the hotel, in and outside the wor...

Standort

Egypt , Cairo

Gehalt:

Nicht angegeben

Fairmont Grand Del Mar

Ablaufdatum

Bis auf Weiteres

Anforderungen

Bachelor's in Tourism, Languages or any related Field
(0-3) years experience working with Opera or a related system
Fluency in English is a must
Additional languages are a plus

Verantwortlichkeiten

To be an ambassador of the Front Office and of the hotel, in and outside the work place
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it
To be aware of and to report all guest comments or complaints
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor
To check the departure lists and to ensure check-out times are respected
To monitor room status and discrepancies
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service
To personally greet and escort the guests rather than pointing out directions

Vollzeit

Schichtleiter:in Reinigung Fahrzeuge

We are looking for you as a Shift Leader Vehicle Cleaning (m/f/d) for DB Service...

Standort

Germany , Dresden

Gehalt:

Nicht angegeben

Deutsche Bahn

Ablaufdatum

Bis auf Weiteres

Anforderungen

Successful completed apprenticeship as a building cleaner, glass cleaner or alternatively several years of experience as a cleaning staff
Knowledge in quality assurance of cleaning work
First experience as a manager in a service company (e.g., in care, vegetation care, logistics)
Willingness to work in shifts (Mon-Sun / early and night shifts)
Physically resilient, friendly, customer-oriented, high level of empathy and assertiveness
Valid class B driver's license
German language skills in speech and writing are absolutely required

Verantwortlichkeiten

Ensuring hygiene and cleanliness for guest comfort
Responsible for receiving the updated work order at the start of duty and implementing it with your team
Creation of documentation, instruction of employees, and conducting training
On-site contact person for subcontractors and coordination with subcontractors
Acts as a link between administration and the operational area
Quality control and optimization of workflows to relieve the area coordinator

Was wir biete

Cheap shopping for all DB employees via DB travel market (e.g., mobile phone contracts, insurance, discounts at hotel chains, fashion, lifestyle)
Long-term perspective through permanent employment in a future-oriented group
Strong collective bargaining framework, flexible working time models, family-friendly corporate culture, and concrete support offers to reconcile family and career

Vollzeit

Crm Manager

Als (Senior) CRM Manager (m/w/d) übernimmst du eine zentrale Rolle in der strate...

Standort

Germany , München

Gehalt:

Nicht angegeben

One Hotels & Resorts AG

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abgeschlossenes Studium im Bereich Marketing, Kommunikation oder eine vergleichbare Qualifikation
Mehrjährige Berufserfahrung im CRM, idealerweise im Hospitality-, Reise- oder Lifestyle-Umfeld
Sehr gute Kenntnisse im Umgang mit Marketing-Automation- und Kampagnenmanagement-Systemen
Hohe analytische Fähigkeiten sowie sicherer Umgang mit Tracking- und Reporting-Tools
Grundlegendes Verständnis für Datenflüsse, Systemarchitekturen, Schnittstellen und CRM-Ökosysteme
Selbständige, strukturierte und lösungsorientierte Arbeitsweise
Teamfähigkeit, Hands-on-Mentalität und Leidenschaft für datengetriebenes Marketing
Fließende Deutsch- und Englischkenntnisse in Wort und Schrift

Verantwortlichkeiten

Verantwortung für die Strategie, das Set-up und das Monitoring unserer CRM-Automationen, von der Welcome-Mail bis hin zur Reaktivierung
Entwicklung von Segmentierungs- und Personalisierungsstrategien auf Basis von Verhaltens- und Buchungsdaten
Sicherstellung, dass das Gastprofil alle Daten für eine maßgeschneiderte Kommunikation enthält
Verantwortung für die CRM-Kanäle, insbesondere E-Mail & Push Notifications, strategisch und operativ
Begleitung der Implementierung neuer CRM-Kanäle und -Features in enger Abstimmung mit IT oder externen Dienstleistern
Inhaltliche und konzeptionelle Weiterentwicklung unseres Newsletters, von der Themenplanung bis zur Performance-Optimierung
Durchführung von Analysen, Reportings und A/B-Tests, Ableitung von Optimierungsmaßnahmen und kontinuierliche Verbesserung unserer Kanäle
Anstoß proaktiver Projekte, die die Guest Experience nachhaltig verbessern

Was wir biete

Hochwertige Verpflegung im betriebseigenen Restaurant
Persönliche und fachliche Weiterentwicklung mit umfangreichen Einarbeitungen, jährlichen Schulungen und Coachings an der One University
Flexibilität im Arbeitsalltag durch flexible Arbeitszeitmodelle und die Option auf anteiliges Home Office
Attraktives Vergütungsmodell mit jährlichem Fixgehalt und erfolgsbasiertem Bonusprogramm
Günstige Personalraten in unseren Hotels in ganz Europa und in New York sowie weitere attraktive Rabatte
Kostengünstige und nachhaltige Anreise mit Zuschuss zum ÖPNV oder kostenlosem Fahrrad

Vollzeit

Customer Service Manager

Customer Service Manager role focused on guest feedback for the Mein Schiff bran...

Standort

Germany , Hamburg

Gehalt:

Nicht angegeben

TUI

Ablaufdatum

Bis auf Weiteres

Anforderungen

Communication skills (telephone and written)
Professional experience in tourism/hospitality
Experience with complaint handling
First contact with package travel law
Knowledge of cruise industry or Mein Schiff fleet
Ability to work independently
Sense of responsibility
Teamwork skills

Verantwortlichkeiten

Handle guest feedback and complaints
Decide on travel price reductions and goodwill gestures
Communicate with travel agency partners, lawyers and insurance companies
Share feedback with internal interfaces for continuous improvement
Support other customer service team members

Was wir biete

Flexible working hours with two mobile office days per week
Market-appropriate compensation with profit sharing
30 vacation days
Attractive discounts on cruises and tourism offers
Subsidy for public transport ticket
Subsidy for PLUXEE restaurant pass
Modern workplace in central location
Modern leadership and corporate culture
Regular feedback and development discussions
Employee Assistance Program

Vollzeit

Host service & reception

Join Ruby, a growing hospitality group with a Lean Luxury philosophy, creating c...

Standort

Germany , Munich

Gehalt:

Nicht angegeben

RUBY GMBH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Experience in gastronomy or hotel industry is beneficial
Must be interested in a minijob
Reliability, multitasking, and willingness to learn
Empathetic and enthusiastic
Sense of humor, enjoys teamwork and guest contact
Fluent in German and English

Verantwortlichkeiten

First point of contact for guests, ensuring they feel at home
Support guests with the self-check-in process and perform other reception duties
Prepare cocktails, drinks, and snacks, ensuring smooth service
Lovingly manage the breakfast buffet in the morning and enchant guests with barista skills
Assist with goods receipt, inspection, and storage, ensuring correct mise-en-place according to set standards
Share insider tips for the best city hotspots with guests

Was wir biete

Full-time means 35 hours
Support for your sports program
Staff rates for you and a travel buddy
Ruby F&B credit
Mobility allowance on top
Extra cash through talent scouting and positive reviews
Training, coaching, and mentoring opportunities
Innovative environment (Lean Luxury, paperless, cashless)

Teilzeit

Guest Experience Manager

McArthurGlen

Standort:
Germany , Neumünster

Kategorie:
Gastgewerbe und Tourismus

Vertragstyp:
Nicht angegeben

Gehalt:

Jobbeschreibung:

Verantwortlichkeiten:

Anforderungen:

Zusätzliche Informationen:

Job veröffentlicht:
18. Januar 2026

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