German Speaking Call Center Agent Jobs

Jobbeschreibung

Behandeln von Vodafone Kabel Deutschland Kunden Anfragen und Anliegen durch Inbound (Eingehende Anrufe) Calls und die Identifizierung möglicher Verkaufschancen in den Gesprächen. Kein Hintergrundwissen zu technischen Themen nötig.

Verantwortlichkeiten

Handle Vodafone Kabel Deutschland customer inquiries and concerns through inbound calls
Identify potential sales opportunities in conversations
Efficiently and effectively respond to customer inquiries via inbound calls
Maintain customer concerns and engagement and ensure all agreed quality characteristics are met and exceeded
Recognize possible or hidden customer requirements and attempt to provide added value
Recognize possible or hidden sales opportunities, depending on customer needs, and attempt to provide added value
Ensure service agreements are fulfilled with high accuracy and maintained through thorough, positive communication with 2nd and 3rd level lines to facilitate timely problem resolution
Follow agreed processes and work procedures to resolve customer inquiries and suggest possible process improvements if necessary
Manage the balance between the benefits of the company and the customer
Handle objections appropriately

Anforderungen

German speaking
Handle inbound calls for Vodafone Kabel Deutschland customer inquiries
Identify potential sales opportunities in conversations
No technical background knowledge required
Efficiently and effectively respond to customer inquiries via inbound calls
Maintain customer concerns and engagement
Ensure all agreed quality characteristics are met and exceeded
Recognize possible or hidden customer requirements
Recognize possible or hidden sales opportunities depending on customer needs
Ensure service agreements are fulfilled with high accuracy
Follow agreed processes and work procedures to resolve customer inquiries
Manage the balance between the benefits of the company and the customer
Handle objections appropriately

Was wir biete

Work from home
Medical and dental services
Life insurance
Special telephone connection for employees
Ongoing further training
You work with proven and trustworthy web technology
Entry into a technology-oriented company

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German Speaking Call Center Agent

Jobbeschreibung

Verantwortlichkeiten

Anforderungen

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