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Field Service Application Specialist

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Proclinical

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Standort:
Germany , Köln

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Jobbeschreibung:

Der Field Service Application Specialist (FSA) für Norddeutschland ist verantwortlich für die Bereitstellung von fortgeschrittener Anwendungssupport, Anwenderschulungen und Workflow-Optimierung für IVD-Diagnosesysteme. Diese Position stellt sicher, dass Kunden die Geräte sicher, effizient und in Übereinstimmung mit klinischen sowie regulatorischen Anforderungen betreiben. Der FSA unterstützt Installationen, Methodenvalidierungen, Fehlerbehebung und die kontinuierliche Verbesserung von Laborabläufen und trägt somit wesentlich zur Kundenzufriedenheit und Produktleistung bei.

Verantwortlichkeiten:

  • Durchführung und Organisation von Anwender- und Auffrischungsschulungen (Geräte, Software, Reagenzien, QC, Workflow), virtuell oder vor Ort
  • Unterstützung bei Installation, Systemverifikation, Methodenvalidierung (Präzision, Korrelation, Genauigkeit, Linearität, Referenzbereiche) und Erstellung der zugehörigen Dokumentation
  • Analyse und Fehlerbehebung bei Assays, QC, Kalibration, Workflow-Abweichungen
  • Eskalation komplexer Fälle an Produktmanagement oder Hersteller-Support
  • Kundenbetreuung und -beratung: zentrale Ansprechperson für wissenschaftliche, operative und workflowbezogene Fragen
  • Feedback an Vertrieb und Produktmanagement zu Anforderungen und Systemverbesserungen
  • Dokumentation und Berichterstattung in ERP/CRM-Systemen (Schulungen, Validierungen, Systemleistung, Reagenzverbrauch, Kundenanfragen)
  • Abteilungsübergreifende Zusammenarbeit: Unterstützung von Vertrieb, Produktmanagement, Operations/Logistik und Qualitätssicherung (ISO-13485, CAPA)
  • Sicherstellung regulatorischer Konformität und Einhaltung von Biosicherheits-, Labor- und Arbeitsschutzrichtlinien
  • Pflege technischer Schulungszertifikate

Anforderungen:

  • Bachelor in Medizintechnik, Biomedizin, Chemie, Biologie oder vergleichbar
  • 1-2 Jahre Erfahrung in klinischen Laboren oder IVD-Anwendungssupport
  • Praxis mit analytischen Systemen (Klinische Chemie, Immunoassays, Hämatologie, Urindiagnostik, Gerinnung) und Laborworkflows, QC-Prozessen, Methodenvalidierung, Normen und Akkreditierung
  • Erfahrung bei multinationalen IVD-Herstellern, LIS/HIS, Middleware, Konnektivität, regulatorische Vorgaben und wissenschaftliche Schulungen
  • gültiger internationaler Führerschein
  • Ausgeprägte Kommunikations- und Kundenfähigkeiten, analytisches Denken, Problemlösung, Teamfähigkeit, Flexibilität und hohe Dokumentationsdisziplin
  • Fähigkeit, komplexe Inhalte verständlich zu vermitteln, mehrere Prioritäten zu managen und Kunden an unterschiedlichen Standorten zu betreuen
  • Arbeitsbedingungen: Laborarbeit, mögliche Exposition gegenüber biologischen Proben, Reisetätigkeit (50-70%), gelegentliche Arbeit außerhalb regulärer Zeiten

Zusätzliche Informationen:

Job veröffentlicht:
20. Januar 2026

Beschäftigungsart:
Vollzeit
Arbeitsart:
Arbeit vor Ort
Job-Link teilen:

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