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Customer Service Specialist

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Standort:
Germany , Hamburg

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Kategorie:
Kundendienst

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Jobbeschreibung:

Willkommen beim Customer Service Team! Wir sind verantwortlich für die Steuerung unserer externen Service Center und bieten die bestmögliche Kundenbetreuung und -zufriedenheit. Dabei arbeiten wir jederzeit an der stetigen Weiterentwicklung unseres Service. Die maximale Kundenzufriedenheit ist unser ultimatives Ziel, was wir durch professionellen Kundenkontakt und positive Kundenerfahrungen erreichen. Dabei konzentrieren wir uns voll auf die Bedürfnisse unserer Kunden. Wir bieten einen lösungsorientierten Service an und betrachten jeden Kunden als Individuum. Wenn Du Dich angesprochen fühlst und Teil unseres Customer Service Team werden möchtest, dann bewirb Dich jetzt und hilf uns dabei, unsere Kunden glücklich zu machen. Als Customer Service Specialist (m/w/d) unterstützt du das operative Tagesgeschäft in der schriftlichen Ticketbearbeitung. Du bist verantwortlich für Eskalationsfälle und unterstützt unsere Agenten bei fachlichen Rückfragen.

Verantwortlichkeiten:

  • Selbstständige Bearbeitung von Kundenanfragen, Reklamationen und Beschwerden per E-Mail
  • Übernahme von zusätzlichen Aufgaben, die das operative Geschäft in unseren Call Centern unterstützen
  • Enge Zusammenarbeit mit internen Teams zur Prozess- und Workflow Optimierung
  • Unterstützung des Qualitätsteams zur Qualitätssicherung
  • Unterstützung in der Dokumentation von Workflows in Deutsch und Englisch

Anforderungen:

  • Mindestens zwei Jahre Erfahrung im Kundenservice, idealerweise im Callcenter Umfeld
  • Erste Erfahrung mit dem Google Workspace, Jira und Zendesk von Vorteil
  • Ausgeprägte Kommunikationsfähigkeiten und hohe Serviceorientierung
  • Schnelle Auffassungsgabe, Proaktivität und hohes Maß an Eigeninitiative
  • Hands-On Mentalität sowie Problemlösungskompetenz
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Hohe Belastbarkeit und Teamfähigkeit
Was wir biete:
  • Hybrid working
  • Fresh fruit every day
  • Sports courses
  • Exclusive employee discounts
  • Free drinks
  • Language courses
  • Company parties
  • Help in the relocation process
  • Mobility subsidy
  • Central Location
  • Flexible Working Hours
  • Company pension
  • Professional training
  • Dog-friendly office
  • AY Academy
  • Feedback Culture
  • Job Bikes

Zusätzliche Informationen:

Job veröffentlicht:
21. März 2026

Arbeitsart:
Hybride Arbeit
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