Customer Care & Support Manager Jobs | Coca-Cola HBC (Opfikon)

Junior Account Manager mit Fokus IT-Solutions

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Eschborn

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abitur and completed commercial training as a minimum requirement
completed university degree ideally in a technical field
one to two years of professional experience in direct sales in a business customer environment, ideally in IT, software or telecommunications
good English language skills in spoken and written
high interest in dealing with modern information and telecommunications technologies
presentation skills
highly independent working

Verantwortlichkeiten

Sell individually tailored, consulting-intensive fixed-line, software and telephone system services from individual product components and complex solutions to existing business customers and new customers (acquisition) in support of an experienced Data Account Manager
Take over your own sales territory as a Data Account Manager or possibly as an Account Manager in customer sales within 11 to 15 months
Analyze a partial sales territory (10-20 accounts), acquire new customer potential and qualify customer contacts of a DAM territory
exploit existing customer potential and reduce the churn rate
Conduct comprehensive and holistic needs analyses
Support in scheduling appointments, sales visits, creating offers, follow-up, contract conclusion, evaluation of success or failure, customer care after conclusion and customer win-back
Support project management in the customer communication during the connection phase of customer projects

Was wir biete

Flexibility: Hybrid Working allows you to work in the office or up to 3 days/week from your home office
Additionally, you can work up to 20 days per year in EU countries and in more and more non-EU countries
Attractive remuneration and retirement provision: As a tariff employee, you receive holiday and Christmas bonuses or a 13th salary depending on the remuneration model
And with our pension plan also a company pension scheme
Further training: You decide with which of our learning and training programs you promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs or fitness studio: You flexibly design your job and your private life
We support you
Also in the care of relatives
Discounts and additional benefits: As an employee you get special offers on all our products for mobile, landline, internet and TV

Customer Care - Operations Manager

Enpal makes solar finally simple: we rent solar systems, electricity storage and...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

enpal

Ablaufdatum

Bis auf Weiteres

Anforderungen

Structured and responsible work approach with ability to manage multiple tasks
Ideally first experiences in energy industry or invoice processing
Clear, friendly and solution-oriented communication skills both written and by phone
Proficient in MS Office
Experience with Wilken is an advantage
Very good German language skills in speech and writing
Ideally experience in customer service or comparable position
Career changers are welcome

Verantwortlichkeiten

Process diverse customer inquiries in Customer Care team via email, inbound chat and phone
Correct faulty electricity bills in close cooperation with colleagues from Customer Service, Accounting and Energy Operations
Support customers with all questions regarding their electricity billing
Accompany collection of open receivables and find suitable payment methods together with customers
Actively contribute to optimization of billing processes and help shape energy future

Was wir biete

Work in Germany's first green unicorn
Highly motivated and diverse team with over 65 nationalities
Hybrid working model
Modern office in Berlin-Friedrichshain with table tennis, yoga corner, rooftop terrace and filled beverage refrigerators
Onboarding day to learn company, team colleagues and founder
Monthly all-hands meetings
Lunch & Learn sessions
Strong team spirit and unforgettable team events
Strong feedback culture

Vollzeit

Associate Daten Account Manager

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Eschborn

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abitur and completed commercial training as a minimum requirement
Advantageous is one to two years of professional experience in direct sales in a business customer environment, ideally in the IT, software, or telecommunications industry
High degree of flexibility, self-motivation, initiative, and assertiveness
Goal-oriented: Sets and prioritizes challenging goals
Focused: Concentrates on the essentials, manages time and resources
Good English language skills in speaking and writing

Verantwortlichkeiten

Responsible for the sale of individually tailored, consulting-intensive fixed-line, software, and telephone system services from individual product components and complex solutions to existing business customers and new customers (acquisition) in support of an experienced Data Account Manager
Take over your own sales territory as a Data Account Manager or possibly as an Account Manager in customer sales within 11 to 15 months
Analyze a partial sales territory (10-20 accounts), acquire new customer potential, and qualify customer contacts of a DAM territory
Exploit existing customer potential
Reduce churn rate
Conduct comprehensive and holistic needs analyses
Support in scheduling appointments, sales visits, creating offers, follow-up, contract conclusion, evaluation of success or failure, customer care after conclusion, and customer win-back
Work closely with the Data Account Manager to achieve sales targets

Was wir biete

Hybrid Working enables work in the office or up to 3 days/week from home office
Additionally, you can work up to 20 days per year in EU countries and in more and more non-EU countries
Attractive remuneration and retirement provision: As a tariff employee, you receive holiday and Christmas bonuses or a 13th salary depending on the remuneration model
And with our pension plan, a company pension scheme
Training: You decide which of our learning and training programs you use to promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs, or fitness studio: You flexibly design your job and your private life. We support you. Also in caring for relatives
Discounts and additional benefits: As an employee, you get special offers on all our products for mobile, fixed line, internet, and TV as well as a job bike
You receive a company vehicle for performing your duties, which you can also use for private purposes

Key Account Manager

Die cv cryptovision GmbH is a leading specialist for modern, user-friendly crypt...

Standort

Germany , Gelsenkirchen

Gehalt:

Nicht angegeben

Eviden

Ablaufdatum

Bis auf Weiteres

Anforderungen

Several years of experience in sales with corresponding references
Advantageous: (commercial) training or degree, e.g., in STEM or business fields
Preferably bring technical understanding - ideally in IT security, digital identity solutions, digital signatures, secure email infrastructure, public key infrastructure, or electronic service credentials - or interest in acquiring it
Communication skills & negotiation confidence: Present complex content confidently in German and English
Confident interaction with decision-makers, organizational talent, and necessary persuasiveness
Confident appearance and ability to convince experienced customers with new ideas
Motivation & willingness to learn: Interest in our products, markets, and customers and maximum willingness to learn and delve into our topics
Resilience: Preference for challenges and the will to come back after setbacks
Programs & databases: Experience in handling CRM systems (e.g., Salesforce) and confident use of MS Office products Excel, PowerPoint, and Word
Mobility: Corresponding (international) willingness to travel to best support your customers (approx. 30 percent of the time)

Verantwortlichkeiten

Sell our solutions for highly secure email and file encryption in the government environment and the enterprise market
Combine strategic thinking with a pronounced hands-on mentality
New customer acquisition & existing customer care: Build long-term customer relationships independently and identify new business opportunities with existing customers
B2B sales: Sell tailored IT security solutions to companies and public institutions
Customer care: Work closely with internal teams (e.g., development, product management, marketing) for optimal customer care
Holistic sales responsibility: Win deals and accompany the entire sales process - from first contact to successful conclusion
Point of contact: Represent cryptovision in on-site appointments, phone calls, conferences, and trade fairs

Was wir biete

Attractive salary package with performance-related bonuses
Training and coaching to become a sales professional
Work in a crisis-proof and growth-oriented industry with top-level colleagues and exciting topics
Reliable and stable employer with high job stability
Self-responsible, self-organized teams with agile working methods
Flat hierarchies with short communication channels
Work-life balance: flexible working hours, 30 vacation days, possibility of mobile office
Co-determination in workplace design (e.g., notebooks, smartphones, sports and job bikes)
Collegial atmosphere with regular free breakfasts, lunches, and company events
Subsidy for the Deutschlandticket

Vollzeit

Technical Customer Support Manager

Propstack ist ein schnell wachsendes Tech-Startup aus Berlin mit webbasierter CR...

Standort

Germany , Berlin

Gehalt:

Nicht angegeben

ImmoScout24 GmbH

Ablaufdatum

Bis auf Weiteres

Anforderungen

Ausgebildeter Fachinformatiker oder vergleichbare Ausbildung (z. B. IT-Systemadministrator, Informatiker, Netzwerkadministrator) oder mindestens 2 Jahre Erfahrung im IT-Support
Alternativ mindestens 3 Jahre Berufserfahrung in der Immobilienbranche
Erfahrung im Umgang mit Windows-Betriebssystemen sowie mit Microsoft-Office-Anwendungen
Fließend Deutsch und gute bis sehr gute Englischkenntnisse
Gutes Gespür für die Bedürfnisse der User und ruhige, gelassene Reaktion in schwierigen Situationen
Kommunikativ stark, offen und freundliche, sympathische Art auf allen Kontaktkanälen sowie in Webinaren

Verantwortlichkeiten

Identifizieren von Kundenbedürfnisse durch Verstehen der Anforderungen von Immobilienmaklern
Entgegennahme, Analyse, Dokumentation und Bearbeitung von User-Anfragen mit einem modernen Ticketsystem
Technische Unterstützung für Kunden im Fehlerfall, bei Updates und Installationen via Telefon, Chat, E-Mail und Fernwartungssoftware
Aufbereitung und Weiterleitung nicht lösbarer Anfragen an den 3rd Level Support
Erstellen und Halten von Schulungsvideos & Webinaren
Begleitung von Kunden beim Onboarding
Pflegen und Erstellen von FAQ-Artikeln
Strukturierte Priorisierung der gestellten Aufgaben

Was wir biete

Flexible Arbeitszeiten
Hybrides Arbeitsmodell
30 Tage Urlaub pro Jahr sowie den 24.12. und 31.12 frei
Individuelle Entwicklung inklusive Online-Kurse über die ScoutAcademy
Strukturiertes und regelmäßiges Feedback
Sprachkurse
Zuschuss zur betrieblichen Altersvorsorge
Zuschuss für öffentliche Verkehrsmittel
Professioneller Familienservice für Kinderbetreuung
Gemeinsame Unternehmungen und Events

Referent Vertrieb Gruppen & Spezialveranstalter

Wir lieben, was wir tun. Seit dem ersten Tag – und jeden Tag aufs Neue. So wurde...

Standort

Gehalt:

Nicht angegeben

condor

Ablaufdatum

Bis auf Weiteres

Anforderungen

abgeschlossenes Hochschulstudium mit Schwerpunkt Betriebswirtschaft, Touristik oder Marketing oder kaufmännische Ausbildung (vorzugsweise Reiseverkehrskauffrau/-mann)
gute Kenntnisse des Luftverkehrs
fundierte Markt- und Vertriebskenntnisse
analytisch-/konzeptionelles Denkvermögen
Fähigkeit komplexe Sachverhalte schnell zu erfassen und zu strukturieren
unternehmerisches Denken und ergebnisorientiertes Handeln
sicheres Auftreten, sprachliche Ausdrucksfähigkeit
ausgeprägte Kommunikationsfähigkeit
Verkaufs – und Verhandlungsgeschick
Kooperations- und Teamfähigkeit

Verantwortlichkeiten

Vorbereitung und Durchführung von Verkaufsgesprächen und Jahresplanungen mit den relevanten Gruppenveranstaltern im Rahmen des Gruppengeschäfts, einschließlich der eigenverantwortlichen Festlegung von Sonderkonditionen und Optionsfristen innerhalb der vorgegebenen Rahmenbedingungen mit dem Ziel Auslastungsoptimierung und Ertragssteigerung
Verantwortliche und eigenständige Betreuung der wichtigsten Vertriebspartner im Marktsegment Gruppen und Spezialveranstalter
Bearbeitung von Anfragen für Gruppenreisen, Ausarbeitung von Alternativen und Buchung in den Reservierungssystemen der Condor, Erledigung aller damit zusammenhängender Aufgaben und Bearbeitung der Amadeus Gruppen-Queue
Second Level Support für alle dezentralen Organisationseinheiten im Rahmen des weltweiten Gruppengeschäfts
Vorbereitung, Durchführung und konzeptionelle Weiterentwicklung der aktiven Vermarktung von freien Gruppenkapazitäten an Vertriebspartner sowie Mitarbeit bei weiteren Maßnahmen zur Ertragssteigerung und zur Verbesserung der Arbeitsabläufe
Erstellung von Datenanalysen und Monitorings
Zusammenarbeit mit den Regionalen Verkaufsleitern, Area Managern, dem Customer Care Bereich, dem Servicecenter, dem Auslandsvertrieb zur Sicherstellung optimaler Prozesse im Gruppengeschäft

Was wir biete

Atmosphäre – durch ein sympathisches und motiviertes Team und flache Hierarchien
Spannung – durch eine interessante und vielseitige Tätigkeit in einer faszinierenden Branche
Weiterentwicklung – durch kompetente Einarbeitung sowie Trainings- und Entwicklungsmöglichkeiten
Benefits – durch attraktive Reiserabatte und Sozialleistungen neben einer branchenüblichen Vergütung

Parking garage supervisor

APCOA – We combine parking, mobility and urban life. The APCOA PARKING Group is ...

Standort

Germany , Rhine-Main area

Gehalt:

Nicht angegeben

Parking Network B.V.

Ablaufdatum

31. Mai 2026

Anforderungen

ideally a completed apprenticeship as a painter and varnisher or a comparable craft qualification
experience in painting, renovation or maintenance work
a good technical understanding and enjoyment of practical work
a high level of service orientation and a friendly appearance
willingness to work shifts in a 2-shift system (early and late shift), including weekends and holidays by arrangement
desirable a class B driver's license as well as general PC skills

Verantwortlichkeiten

Carry out painting and repair work in our car parks (e.g. walls, ceilings, markings, protective coatings and minor painting work)
Maintain surfaces and remove signs of wear and damage
Rework and renew parking areas, boundaries and safety markings
ensure a well-groomed appearance of our properties
Carry out caretaker activities and cleaning work
coordinate monitoring, maintenance and simple troubleshooting of the parking handling system (after training)
take over the support of our customers and be the contact person on site
Manage the issuance of parking cards and carry out cashier activities

Was wir biete

intensive onboarding
an attractive salary offer
a car for private use
a positive working environment with flat hierarchies
offers in occupational health management
opportunities for further development
free parking at the workplace and employee parking in APCOA parking garages
corporate benefits: JobRad, discounts and discounts on various platforms
a great opportunity to help shape an interesting area

Vollzeit

Senior Account Manager

Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, di...

Standort

Germany , Hannover

Gehalt:

Nicht angegeben

Vodafone

Ablaufdatum

Bis auf Weiteres

Anforderungen

Abitur and completed commercial training as a minimum requirement
3-4 years of professional experience in sales of telecommunications or hardware/software/IT products
Solid technical knowledge
High degree of flexibility, self-motivation and assertiveness
Confident and competent appearance
High degree of initiative, independence and goal orientation
Reliability and resilience: Takes personal responsibility

Verantwortlichkeiten

Responsible for the sale of standard products, ICT solutions and convergent telecommunications solutions to existing business customers and to new customers (acquisition) in a fixed assigned sales territory
Responsible for achieving sales and targets for the assigned sales territory
Ensures a high presence, effective care and binding to Vodafone in the respective area
Analyzes the sales territory and qualifies customer contacts
analyzes and acquires new customer potential and exploits existing customer potential
reduces the churn rate
Conducts comprehensive and holistic needs analyses for customers, taking into account the competition (price analyses, complementary needs) and the customer's business processes
Independently creates offers, follows up, concludes contracts and supports customers after conclusion
Takes responsibility for the success or failure of your activities and develops strategies for improvement

Was wir biete

Flexibility: Hybrid Working enables you to work in the office or up to 3 days/week from your home office. In addition, you can work up to 20 days per year in EU countries and in more and more non-EU countries
Attractive remuneration and pension provision: As a collective bargaining employee, you receive holiday and Christmas bonuses or a 13th month's salary depending on the remuneration model. And with our pension plan also a company pension plan
Further training: You decide which of our learning and training programs you use to promote your individual development
Work-life balance: Whether daycare, health & mindfulness programs or fitness studio: You flexibly design your job and your private life. We support you. Also in caring for relatives
Discounts and additional benefits: As an employee, you get special offers on all our products for mobile communications, landline, internet and TV

Land auswählen

Customer Care & Support Manager

Jobbeschreibung

Verantwortlichkeiten

Anforderungen

Was wir biete

Looking for more opportunities?