Customer Care - Operations Manager

• Process diverse customer inquiries in Customer Care team via email, inbound chat and phone
• Correct faulty electricity bills in close cooperation with colleagues from Customer Service, Accounting and Energy Operations
• Support customers with all questions regarding their electricity billing
• Accompany collection of open receivables and find suitable payment methods together with customers
• Actively contribute to optimization of billing processes and help shape energy future

• Structured and responsible work approach with ability to manage multiple tasks
• Ideally first experiences in energy industry or invoice processing
• Clear, friendly and solution-oriented communication skills both written and by phone
• Proficient in MS Office
• Experience with Wilken is an advantage
• Very good German language skills in speech and writing
• Ideally experience in customer service or comparable position
• Career changers are welcome

Experience with Wilken software

• Work in Germany's first green unicorn
• Highly motivated and diverse team with over 65 nationalities
• Hybrid working model
• Modern office in Berlin-Friedrichshain with table tennis, yoga corner, rooftop terrace and filled beverage refrigerators
• Onboarding day to learn company, team colleagues and founder
• Monthly all-hands meetings
• Lunch & Learn sessions
• Strong team spirit and unforgettable team events
• Strong feedback culture