Quality Assurance Specialist with German

• Maintain and update internal documentation to reflect new clients, products, processes, and systems
• Communicate process changes clearly and regularly to the operational team
• Evaluate customer calls and case handling to provide constructive feedback and participate in calibration sessions
• Support operational teams in resolving complex cases and integrating customer feedback into process improvements
• Identify opportunities for improvement and implement process changes based on quality assessments and feedback
• Participate in new product and partner implementation and changes
• Collaborate with other departments and actively participate in company projects

• Minimum of secondary education
• Czech or Polish language at a native level
• Fluency in German (minimum level B2)
• Fluency in English (minimum level B2)
• Strong knowledge of MS Office and advanced computer skills
• Excellent organizational and communication skills
• Analytical mindset with a customer and quality focused approach
• Reliable, responsible, and quick to learn new processes

Previous experience in a contact center or shared service center environment is an advantage

• Annual bonus up to 5% of the gross annual salary
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine – 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments
• ... and much more (discounts at our partners etc.)